Data Center Technician II

Data Center Technician IIEquinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.We are a fast-growing global company with 20 years of continuous growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,100 networks and 3,000+ cloud and IT service providers in 32 countries spanning six continents.  Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.Job SummaryWorking with the Datacentre Manager, the Datacentre Operations Assistant provides support to customers and staff alike by coordinating and administering incoming and outgoing deliveries. Alongside this, the Datacentre Operations Assistant will ensure the facilities are maintained in a clean and professional manner at all time. Furthermore, the Datacentre Operations Assistant will also facilitate the smooth flow of information so tasks can be carried out efficiently and professionally and they will also identify and resolve related issues in order to meet the business requirements.ResponsibilitiesInstallationsAssists the Operations Team in Customer InstallationsQueue ManagementUpdates customers on assets and deliveries via the Siebel queue and ensures alignment to all pre-defined SLAsCross ConnectsAssists Operations Team with running Structured CablingDocumentation/ReportingMaintains detailed written records of all work activityMaintains a log on internal systems of incoming and outgoing deliveries, in line with company procedure, both for accounting and accountability purposesProjectsSupports fulfillment of projects with direction from senior staffTrainingFinishes the assigned training in a timely mannerCustomer ManagementSupports customer happiness through timely and precise order executionOperational SupportOperates and co-ordinates incoming and outgoing deliveries, both for internal and external customers, providing prompt and efficient responses and explains on-site procedures. This also includes goods lift supervision during deliveriesLifts equipment up to and in excess of 25kgs - correct Lifting equipment to be utilized where necessarySupervises contractors carrying out work within the Data CentreMaintains a secure site by rigidly following and applying security proceduresEnsures health & safety guidelines is followed and raises any issues deemed to be detrimental to cause a hazardAssists Operations and Facilities staff as requiredDatacentre MaintenanceMaintains and cleans the site to a suitably professional level, ensuring no items attributed to deliveries cause a hazardEnsures datacentre waste due to deliveries and customer equipment is disposed of in accordance with Equinix policies and proceduresQualificationsEssentialComputer-literacy / IT skills (email, internal systems,Internet etc.). Overall baseline computer knowledge and familiarity (Window Platform)Proficient in Microsoft Office (Word, Excel, Outlook).Desirable Knowledge of the Datacentre environmentExperience in Customer Service / Operation Centres / Datacentres / Warehouses / Logistics / Asset ManagementKnowledge of structured cabling systemsKnowledge of Logistics / warehouse systemsCertificate in IT preferred or equivalent experienceExperience/qualification in Manual HandlingEquinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.