Staff Application Administrator - ServiceNOW

Staff Application Administrator - ServiceNOWEquinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.At Equinix, we help the world’s digital leaders scale with agility, speed the launch of digital services, deliver world-class experiences, and transform people’s lives. Our culture is based on collaboration and the growth and development of our teams.   We hire hardworking people who thrive on solving challenging problems and give them opportunities to hone new skills, and try new approaches, as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.Job SummaryMid-level application administrator with experience in areas including installation, configuration, build, deployment, migration, refreshes, backups and troubleshooting. May also have experience in audit, compliance and governance. Should understand the importance of application security and control.ResponsibilitiesApplication ArchitectureFields, receives, and reviews application implementation requests from internal customersAssists internal customers in reviewing and assessing new application versions and architectures guidelinesResearches application best practices for implementationReports and makes recommendations to senior members of the architecture team for new features, security patches and version upgradesApplication OperationsResponsible for day-to-day application operations, 24/7/365Operates and troubleshoots application issues based on alerts and reported incidentsResponsible for user provisioning and terminationsResponsible for migration of code and changes across instancesResponsible for maintaining 99.999% uptime SLASupports UAT, DR testing, documentation and backupsApplication Incident ResponseResponsible for day-to-day application incident response, 24/7/365Investigates,  researches and analyzes application incidents as they are escalated or reportedUses established procedures for remediation of incidents, escalating as needed for additional guidanceResponsible for maintaining 95% SLA for incident resolutionApplication Security, Audit and ComplianceResponsible for executing password policies for periodic password changes, maintaining audit history for new user on-boarding and terminating user accessHelps internal and external auditors with periodic reviewsResponsible for keeping track of deployed applications for License compliance and auditingApplication Capacity ReviewResponsible for reporting application capacity review requirements to senior team membersPerforms initial application analysis to define the scope of capacity reviewApplication Performance OptimizationPerforms initial level of performance analysisFollows pre-defined process to identify performance bottlenecksResponsible for first level of performance issue resolution, escalating if not resolvedResponsible for compliance managementQualifications5+ Years of Experience in Managing Service NOW applications3-5 years’ experience with ServiceNow application administrationSignificant knowledge and experience of designing, developing, and configuring ServiceNow with hands-on experience of day-to-day technical platform administration, support, and maintenance     Proactive identification and execution of platform enhancements to maximize value, inputting into roadmaps and continual improvement plans for the platform ‘Advanced’ automation including workflow and system integrationExpertise in working support and operational activities, code migrations, replications, patching, and upgradesCreate views and reports as needed to illustrate service performance and demonstrate business valueExperience with Flow Designer and UI BuilderExperience with configure Notifications, UI pages, UI Macros, Script Includes, Formatters, in ServiceNowExperience troubleshooting integration management, security, and application issuesExperience with JavaScript, XML, HTML, CSS, and web service integrations using REST, SOAP, etcServiceNow Certified System Administrator or ServiceNow Certified Application DeveloperEquinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.