Supervisor, Data Center Customer Operations

Supervisor, Data Center Customer OperationsEquinix is the world’s digital infrastructure company, operating 245+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.We are a fast-growing global company with 70+ quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,000+ networks and 3,000 cloud and IT service providers in 32 countries spanning six continents.  Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.Job SummaryData Centers are considered Critical Facilities. This means that we support hospitals, laboratories, public safety centers. Simply put - We cannot go dark. In this crucial role, you will be responsible for managing a team of Customer Operation Technicians involved with supporting customers, troubleshooting and installing sophisticated circuits and performing custom installations. ResponsibilitiesProvide immediate management to a team of employeesPlan core duties for the team to completeRun and supervise project teams as neededEnsure staff are fully trained on current functional operational procedures, ticketing system operational procedures, and safety; ensure full compliance with quality assurance programTroubleshooting and fault resolution of reported/detected faults by investigating the issue, identifying the cause and implementing the required fixSummarize the findings during the troubleshooting and produces Incident Reports for the customerPerform troubleshooting and supports customersUnderstand customer cabling requirements, performs site surveys, provides cost estimates to Sales and installation of new cablesPerform testing of cables before handing to customerLead, brief, and teach vendors for installation, testing, and labelingPerform preventive maintenance to Data Center equipment to prevent faults from occurringPrioritize multiple projects and assists in designating work to teamExtensive knowledge in network and equipment platforms, systems, and circuits QualificationsA minimum of 5 years of related Data Center experienceA minimum of 2 years Data Center lead or management experienceHigh School Diploma or EquivalentCompany benefits for the U.S. are subject to eligibility requirements and include Medical, TeleMedicine, Dental, Vision, Life and AD&D insurance, 401K, leave of absence and disability benefits, paid time off, holidays, and more.Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.The targeted pay range for this position in the following location is / locations are: • San Francisco, CA / Bay Area: $89,000 to $142,000 • California (Non-SF/Bay Area), Connecticut, Maryland, New York, New Jersey, Washington state: $82,000 to $130,000 • Colorado, Nevada, Rhode Island: $74,000 to $118,000 Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training. This position may be offered in other locations. Your recruiter can share more about the specific pay range for your preferred location during the hiring process. The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position. As an employee, you become important to Equinix’s success. Details about our company benefits can be found at the following link: USA Benefits eBookEquinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.