End User Technology Support

End User Technology SupportEquinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.At Equinix, we help the world’s digital leaders scale with agility, speed the launch of digital services, deliver world-class experiences, and transform people’s lives. Our culture is based on collaboration and the growth and development of our teams. We hire hardworking people who thrive on solving challenging problems and give them opportunities to hone new skills, and try new approaches, as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.Job SummaryEntry to mid level experience as an End User Technology Services professional with experience in applications, systems and hardware.ResponsibilitiesData Center/Office Expansion SupportExecutes against documented planOrders and installs new equipmentResolves issues and/or escalates issues to manager or Data Center construction/project managerTravels to sites, as necessarySystem AuditsAudit remediation, per instructionsEscalates issues for resolution with vendorEnd User Support (outside of Tickets, often individual)Ad hoc, real-time, EA and employee support to troubleshoot a wide range of issues including but not limited to, hardware and software issuesSoftware Installations, Packaging and DeploymentResponsible for single or individual package deployment and software installations, confirming successful deployment/installation with userPartners with Sr Staff to test pre-mass deployment software packages, identifying issues and escalating up to Sr StaffTicket Triage and Resolution (event, incident, request)Tier 2 ticket triageResolves majority of more complex issues and requests within Tier 2 scope (per list of pre-defined work categories), escalating as necessaryResponsible for following equipment legal hold proceduresMeets or exceeds 90%+ SLA compliance for ALL user requestsMeets or exceeds 90%+ customer satisfaction for ALL user requests or issuesHardware Deployment, Installation and CertificationResponsible for PC and Mac imaging, installation of desktop monitors, phone and docking station, and/or other peripheralsQualificationsProven years of experience preferredAssociate's degree preferredA+ and MCDST certification preferredEquinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.