Data Center Concierge III

Data Center Concierge IIIEquinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnectiaons to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.We are a fast-growing global company with 20 years of continuous growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,100 networks and 3,000+ cloud and IT service providers in 32 countries spanning six continents.  Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.Job SummaryApplies acquired job skills to work on tasks that are semi-routine in nature. Focus is on semi-routine tasks within standard operating procedures. Supports the overall team.ResponsibilitiesAdministrationProvides support to datacenter facilities, on semi-routine administrative dutiesFollows standard procedures on answering incoming phone callsReviews and responds to semi-routine work request systems (i.e., dispatch, updates, etc.)Supports customers by coordinating visits and schedules in the data center; assists on semi-routine inquiries and issuesMaintains the conference room and tour schedules while customers are on-siteDirectly coordinates activities with the Equinix Response Center (ERC), as neededKeeps records of activities within the data center including circuit inventories, installed power inventories and labor hours expendedMay generate purchase requisitions and coordinate with vendors for delivery and invoicingMay assist with special projectsCustomer SupportCommunicates semi-routine operating datacenter procedures to customers on-site, while building and develping positive customer relationshipsCoordinates semi-routine customer work visits with security and escorts customers and/or vendors, within a reasonable vicinity, as requiredAssists with tracking, following-up, and reporting on semi-routine customer inquiries and issues while customers are on-site; identifies potential trends in customer inquiries and issuesAddresses semi-rounte work visit tickets in the systemProvides general induction learning tours to new customers to orient them to the siteDirects customers (via direct line) throughout the facilities, as neededOnsite Customer Liaison Supports the coordination of tasks to the appropriate cross-functional teamsMaintains positive business relationships with local vendors in support of customer's administrative needs; provides information about local vendors to customers upon requestSends customer's datacenter templates by phone, e-mail and/or printoutsMaintains customer care areas/conference rooms for cleanliness and fully stocking amenities as required; may provide backup coverage to cross functional teams to support inventory orderingPartners with teams in the tracking of customer shipments when on-siteUses developing knowledge to discern customer satisfaction related issues and escalates appropriatelyQualificationsTypically requires a high school diploma and 1-2 years of equivalent work experience.Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.The targeted pay range for this position in the following location is / locations are: • San Francisco, CA / Bay Area: $47,000 to $71,000 • California (Non-SF/Bay Area), Connecticut, Maryland, New York, New Jersey, Washington state: $43,000 to $65,000 • Colorado, Nevada, Rhode Island: $39,000 to $59,000 Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training. This position may be offered in other locations. Your recruiter can share more about the specific pay range for your preferred location during the hiring process. The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position. As an employee, you become important to Equinix’s success. Details about our company benefits can be found at the following link: USA Benefits eBookEquinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.