Facilitator

FacilitatorJob DescriptionEquinix is the world’s digital infrastructure company, operating 240+ Data centres across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.We are a fast-growing global company with 70+ consecutive quarters of consistent growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of over 10,000 companies, including 2000+ networks and 3000 cloud and IT service providers in 31 countries spanning six continents.  ResponsibilitiesA facilitator supports the Datacentre with various administrative tasks and ensures the facility is well maintained. They are responsible for the management of all site upkeep contracts, which includes annual renewal negotiations, PO processing, invoicing, and establishing relationships with the vendors. Facilitators handle ordering and stocking of food and beverages through out where required, along with supply ordering. They research, plan and execute all internal team events, prepare various managerial reports on a weekly basis, and support the concierge as needed. This role is across 3 sites and a driving license and own transport is required (travel costs provided)Administration· Provides support to Datacentre facilities, on semi-routine administrative duties.· Follows standard procedures on answering incoming phone calls.· Reviews and responds to semi-routine work request systems (i.e., dispatch, updates, etc.).· Maintains the conference room and tour schedules while customers are on-site.· Directly coordinates activities with the Equinix Response Centre (ERC), as needed.· Keeps records of activities within the Datacentre including circuit inventories, installed power inventories and labour hours expended.· May generate purchase requisitions and coordinate with vendors for delivery and invoicing.· May assist with special projects.Customer Support· Communicates semi-routine operating Datacentre procedures to customers on-site, while building and developing positive customer relationships.· Coordinates semi-routine customer work visits with security and escorts customers and/or vendors, within a reasonable vicinity, as required.· Assists with tracking, following-up, and reporting on semi-routine customer inquiries and issues while customers are on-site; identifies potential trends in customer inquiries and issues.· Addresses semi-route work visit tickets in the system.· Provides general induction learning tours to new customers to orient them to the site.· Directs customers (via direct line) throughout the facilities, as needed.Onsite Customer Liaison · Supports the coordination of tasks to the appropriate cross-functional teams.· Maintains positive business relationships with local vendors in support of customer's administrative needs; provides information about local vendors to customers upon request.· Sends customer's datacenter templates by phone, e-mail and/or printouts.· Maintains customer care areas/conference rooms for cleanliness and fully stocking amenities as required; may provide backup coverage to cross functional teams to support inventory ordering.· Partners with teams in the tracking of customer shipments when on-site.· Uses developing knowledge to discern customer satisfaction related issues and escalates appropriately.Datacenter Support:• Scheduling of Conference rooms.• Internal operations Event Planning and assisting other departments with planning of events in the Datacenter, onsite events coordinator for internal Datacenter and Campus events. Making sure catering is provided and conference room facilities are available.• Datacenter Report compiling for Management team, Compile Datacenter raw data for report preparation for other teams to use.• Vendor/Contract management of common facilities contracts such as support of Audio-Visual Equipment Maintenance/Repair, support Maintenance of /Repair of conference room furniture, cleaning and landscaping.• Ordering of office consumables supplies and staff uniforms, furniture, plants, stationery and accessories.• The facilitators to support Datacenter Managers with external local emergency response agencies and internal health and safety teams. Why should you apply?Competitive salary25 days holiday plus bank holidays, with the opportunity to purchase more (pro rata for shift positions)Insurance and Health: Life Assurance, Income Protection, Critical Illness Insurance, Private Healthcare, Eye Care Coverage, and Gymflex MembershipInvestment: Employee Stock Purchase Plan and Company Pension PlanTravel: Cycle to Work Scheme and Annual Season Ticket LoanFamily: Childcare Vouchers and Merlin Entertainment PassExcellent growth and advancement opportunitiesData show that many applicants apply for a job when they have 100% of what is required. We encourage people to bring their different experiences and background to work. If you are interested in working for Equinix and have found a role that challenges you, please don’t let your reservations hold you back!At Equinix, we believe that our culture and values are at the heart of our success and it’s our authentic, humble, and dedicated people who create the Magic of Equinix. We know we are only as successful as our people, so strive to offer a supportive and progressive working environment where we actively promote learning and development so our people can grow their careers with us.Equinix is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, colour, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability. We actively champion diversity with a series of networks including Black Connect, Equinix Women’s Leadership Network, and Pride Connect.