Customer Success Specialist - SmartMDU

Calix cloud and software platforms enable Broadband Service Providers (BSPs) of all sizes to transform their business. Our BSP customers are empowered to utilize real-time data and insights from Calix platforms to simplify their businesses and deliver experiences that excite their subscribers. This enables BSPs to grow their businesses through increased subscriber acquisition, loyalty and revenue, thereby increasing the value of their businesses and contributions to their communities. This is the Calix mission; to enable BSPs of all sizes to simplify, excite and grow. Calix SmartMDU is a purposeful combination of our SmartHome, SmartBiz and SmartTown solutions designed to better serve (Multi Dwelling Unit) MDU environments. SmartMDU helps service providers create and deliver solutions for MDU’s in their service areas to better serve this market. We are looking for a hands-on and experienced MDU Marketer to work directly with our Broadband Service Providers to drive Calix growth in solutions for MDU customers in this role as a SmartMDU Specialist.Calix is looking for a Customer Success Specialist – SmartMDU to drive adoption of MDU designed solutions with our customers. You will partner with a wide array of Calix teams to define, test, validate and drive adoption of solutions that combine platforms, software, systems, customer support, services, and success teams. The Specialist will be responsible for creating customer enablement programs, content and delivery. The Specialist will engage with customers and their success managers post-sales, helping take them from ideation and planning to launch, adoption and optimization of SmartMDU solutions. The ideal candidate will be as passionate about solutions as they are about providing an exceptional experience for every customer.    Job Description  Responsibilities and Duties:  Partner with Product, Marketing, Services, Success, and Sales teams to help create compelling multi-dimensional solutions that deliver exceptional value to broadband service providers and their communities In conjunction with the above, help develop and test use cases for SmartMDU Create solution sets, maintain and evolve comprehensive enablement programs for BSP’s to leverage as they go to market with MDU solutions Collaborate with Marketing to develop compelling Market Activation content for BSP’s to utilize in their go to market efforts.  Work with sales and cloud success managers to assist customers beginning from the point of sale and extending through onboarding, launch and adoption.  Gather product feedback for continuous product enhancement and customer value and help customers plan to maximize their benefit with new feature releases Effectively communicate, validate, and propagate self-service assets for customers Participate in broader support of the Customer Community through authoring Best Practice articles and videos, collaborating with Marketing to create compelling Customer Case Studies and contribute to the digital Customer Community Consistently drive customers to success with our SmartMDU solutions This is a remote position that could be based anywhere in the United States or CanadaQualifications:  8+ years’ experience in relevant solution/product management, marketing or success 1-3+ years of direct customer advocacy and engagement experience in customer success, professional services, project management or account management functions Experience in MDU Marketing required Experience in SaaS, Telecommunications or Broadband industry preferred Thorough understanding of marketing and launch processes for hardware and software Ability to learn/understand technical aspects of the network and solutions to deliver MDU solutions Strong written communication and public speaking/presentation skills Natural proactive nature who approaches all situations with an empathetic and patient manner Demonstrated ability to think strategically, execute tactically while providing consistent and high levels of customer satisfaction and retention in a fast-paced environment Future Travel Expectation: Less than 25%