Job Summary:THE ROLEResponsible for delivering a highly satisfied customer experience proven by engaging and interacting with all customers, embodying customer experience principals and philosophy, and maintaining a clean and organized store environment. Adheres to all operational, merchandise, and loss prevention standards. May be cross-trained to work in multiple areas of the store in order to support the needs of the business.RESPONSIBILITIESRole models established customer experience practices with internal and external customersSupports and embodies a positive store culture through honesty, integrity, and respectAccurately rings customer purchases/returns and counts change back to customer according to established operating proceduresMaintains and upholds merchandising philosophy and follows established merchandising procedures and standardsAccurately processes and prepares merchandise for the sales floor following company procedures and standardsInitiates and participates in store recovery as needed throughout the dayMaintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire storeProvides and accepts ongoing recognition and constructive feedbackAdheres to all labor laws, policies, and proceduresSupports and participates in store shrink reduction goals and programsParticipates in safety awareness and maintenance of a risk-free environmentPerforms duties as assignedQUALIFICATIONS3+ years’ experience as a retail cashierPossesses excellent customer service skillsAble to work a flexible schedule to support business needsPossesses strong organizational skills with attention to detailCapable of balancing multiple tasks at one timeAble to respond appropriately to changes in direction or unexpected situationsPossesses strong communication skillsCapable of lifting heavy objects with or without reasonable accommodationWorks effectively with peers and supervisors to accomplish tasksRetail customer experience preferredWORK ENVIRONMENTMust be able to tolerate loud noise levels & busy environmentsMay work in drastic temperature climatesMust be willing to work during evening and weekend hours, as required, to meet deadlinesRemaining upright on the feet, particularly for sustained periods of timeLifting and exerting up to 35 lbs of force occasionally, up to 10 lbs of force frequently, and a negligible amount of force regularly to move objects to and from, including overhead liftingVisual Acuity – Having close visual acuity to perform activities such as: viewing a computer terminal, reading, visual inspection involving small parts/detailsApplicants for employment in the U.S. must possess work authorization, which does not require sponsorship by Insomniac for a visa.EQUAL EMPLOYMENT OPPORTUNITYThe company strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.HIRING PRACTICESThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.The company recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. The company may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.
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