Job Summary:Awesome Job: Sr. Engineer, Kafka InfrastructureGreat Location: Los Angeles, California, or RemoteCULTURE We’re fans who help fans everywhere get into the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favourite artists, teams, and shows, and we continue to shape innovation every day. We’re not just selling tickets (though we do that better than anyone else), we’re enriching lives one amazing experience at a time. And we think that’s pretty amazing. If you’re passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.We have a ‘Fan First’ mindset, placing customers at the heart of everything we do. Whether working behind the scenes or engaging directly with the ‘Fan’ you will be part of a culture that supports and enriches the fan experience. Your work, our passion… delivering world class experiences – Fan First.THE TEAMA career at Ticketmaster will challenge and engage you. We support the creators and producers of shows and live performances, while connecting more passionate fans to these events. The pace here is fast, the atmosphere is fun and a passion for live events is a common thread that ties us together. As a global and growing business, we can truly offer a world of opportunities to expand your skills and develop your career. Visit any of our offices and you'll find a diverse mix of passionate employees, helping fans around the globe connect with the artists, teams and events they love. It truly is a unique and rewarding environment.You will be part of the Global Developer Platform team, which delivers the tools, services, governance and support developers use at Ticketmaster to build, test, secure, and deploy to our fans and clients.THE JOBIn the role of Senior Engineer – Kafka Engineering, you will be responsible for participating in technical direction and implementation of Ticketmaster’s data streaming platform. This critical service powers all aspects of our business from the sale of tickets for the world’s largest live events to providing access into those events and more. You will be responsible for the technical aspects of ensuring that our Kafka infrastructure is highly available, sustainable, performant, cost effective, and usable by hundreds of developers. You will work closely with the Manager – Kafka Engineering, software development leadership, technical operations leadership, architecture, PMO and vendors from around the globe to deliver these services.WHAT THIS ROLE WILL DOWork with the Manager – Kafka Engineering to assess the needs of software engineering teams within the Kafka ecosystem.Work with the team to design and build a resilient and reliable Kafka service.Work with engineering teams to integrate Kafka into their products and solve technical issues they run into.Participate in Kafka Engineering team’s on-call rotation; investigate, resolve, and perform root cause analysis of technical issues involving Kafka.Interview and participate in building a team to establish a center of excellence and expertise in streams processing.Build automation and tools to reduce toil.TECHNICAL SKILLS/COMPETENCIES+3 years of operational background administrating Kafka clusters at scale.Strong understanding of Kafka internals and troubleshooting experience.Strong understanding of Linux OS and Networking in a distributed environment.Strong understanding and experience in designing Event Driven Architectures and data pipelines using Kafka APIs.Software engineering background and demonstratable ability to program in one or more languages (Java and/or Python).Knowledge of both physical/on-prem systems and public cloud (AWS) infrastructure.Competent with configuration management in code/IaC such as Ansible and Terraform.Passionate about monitoring and data driven operations; building and leveraging observability with Prometheus and Grafana.Knowledge and experience with containers and Kubernetes cluster.Understanding of git, git workflow, and CI/CD pipeline.Experience working in a remote team across multiple regions and time zones.Experience following Change and Incident Management processes.BEHAVIORAL SKILLS/COMPETENCIESAutonomous and proactive.Passionate about the value of broad scale streams processing.Passionate about providing greater transparency to health and status of Ticketmaster systems.Keenly empathetic to the day-to-day experience of software development teamsA transparent communicator.Deeply concerned with the security and compliance implications of your services and solutions.Capable of delivering and accepting empathetic, constructive criticism with reports, peers, leadership, and stakeholders.Conscious of the developers need for speed of delivery and the enterprise need for governance and cost management.TICKETMASTER VALUESRock Solid Reliability – Earn the trust of clients, co-workers and fans; Set clear expectations; Deliver high quality work on time and on task; Take the time to do things rightWinning Teamwork – Collaborate with others; Share information openly; Listen and take time to empathize and understand where others are coming from; Show recognition and appreciation for the contributions of othersAct with Integrity – Pride in the way we represent ourselves and the company to others; Act with good intentions; Have direct, honest conversations while creating a safe work environment for open dialogue; Represent information and data accurately and completelyBelonging – We are committed to building a culture in which all people can be their authentic selves, with an equal voice and opportunities to thriveEQUAL EMPLOYMENT OPPORTUNITYWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case by case basis.HIRING PRACTICESThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.----------The expected compensation for this position in California is:$120,000.00 USD - $150,000.00 USD**Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the California Salary Transparency in Job Advertisements Law. It is estimated based on what a successful California applicant might be paid. It assumes that the successful candidate will be in California or perform the position from California. Similar positions located outside of California will not necessarily receive the same compensation. Live Nation takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the California Law, a potential new employee’s salary history will not be used in compensation decisions.
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