Field Engineer

Job Summary:THE TEAMThe Technology Support Specialist team is responsible for the preparation and delivery of events on site to key clients as well as assisting remotely for self-service events. You will add value to the client relationships and bring your expertise as an event delivery specialist to the Ticketmaster and Moshtix businesses.The team is distributed between sites in Australia and New Zealand and as a result there will be a need for occasional travel.THE JOB The purpose of this role is ensuring all technology solutions and services operate seamlessly in the field. This role is also pivotal in the identification of opportunities to implement new technologies and solutions to improve the efficiency and delivery of world class solutions and services.This role works closely with key suppliers related to event IT services and is typically the external face of IT Operations, particularly vendors. You will take the lead in relation to management of venue technology solutions to support implementations, processes and policy’s management.WHAT YOU WILL BE DOING Interface with counterparts in the global Ticketmaster organisation for the support and enhancement of Field Technology products and solutions.Assist in the implementation and oversee a robust procurement process for hardware and software used across the IT function.Assist in the development and maintenance of technology roadmaps of Field Technology for Australia and New ZealandWork closely with vendors and outsource providers, ensuring adherence to service levels.Coordinate all investigations, feasibility studies and surveys of proposed and existing technology.Ensure the security and integrity of Field Technology systems.Manage / Assist Telco cutovers & Network changes whenever needed.Oversee the provision of support for new clients to ensure effective implementation of technology.Ensure compliance in areas including Trade Practices, Privacy, Occupational Health & Safety, and other regulatory expectations.Provide advice and technical expertise to relevant parties to ensure the smooth running of projects and major events.REQUIRED COMPETENCIESWell-developed interpersonal and relationship management skills.Strong written and verbal communications skills.A demonstrated ability to share knowledge via effective communication to diverse groups of people with different skill levels and technical aptitude.Previous experience in service delivery or field support would be advantageous.Ability to work flexible hours, including weekends and Public Holidays where necessary and to manage a flexible working roster. Ability to travel regularly interstate.Demonstrated strong working knowledge of the following hardware and software:Wireless platforms both controllers based, and hand-held/standalone systems (Cisco and Aruba preferred) is criticalMobile data platformsMicrosoft & MAC Operating Systems.Windows networking solutions.CISCO, Aruba & Fortinet networking platforms.PC and Intel Server hardware and dumb terminal platforms.Business and/or venue applications – preferrableComputer peripheral devices such as printers, scanners etcDevelop Batch files, Scripting & log analysisYOU (BEHAVIOURAL SKILLS)  A positive attitude, with drive for achievement and continuous improvement.Demonstrates strong service ownership and a proactive attitude.Self-motivated, enthusiastic, confident, and personable.Excellent customer/stakeholder relationship skills.Customer focused, and able to deal effectively with challenging customers.Flexibility to deal with shifting priorities, high pressure demands and tight timelines.Ability to learn, understand and apply new technologies in a timely manner.Adaptable to shifting priorities, high pressure demands and tight timelines.EQUAL OPPORTUNITIESWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.  You will be working in an inclusive environment and be encouraged to bring your whole self to work.  We will do all that we can to help you successfully balance your work and homelife.  As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.  It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.CULTUREWe have a ‘Fan First’ mindset, placing customers at the heart of everything we do. Whether working behind the scenes or engaging directly with the ‘Fan’ you will be part of a culture that supports and enriches the fan experience. Your work, our passion… delivering world class experiences – Fan First.You would have got a first feel of what it is like working at Ticketmaster through our career site and looking at our Ticketmaster Values. Are you ready to start your journey with us? One of your first stops would be our Going Live Session, our own way of welcoming you to Team Ticketmaster.Ticketmaster is the world’s largest ticket marketplace and the global market leader in live event ticketing products and services. Through official partnerships with thousands of venues, artists, sports teams, festivals, performing arts centres and theatres, Ticketmaster now processes over 500 million tickets. As part of Live Nation Entertainment, the largest live entertainment company in the world, Ticketmaster is traded on the New York Stock Exchange as NYSE: LYV.#LI-NL1#TMAU#LI-HYBRID