Vibee - Fan Experience Coordinator

Job Summary:WHO ARE YOU?Do you enjoy live events? Do you excel in fast paced, creative environments? Then you’re in luck! We are looking for a highly motivated self-starter who embodies both a passion for music and a love of the live event experience. Is this you? Read on… WHO ARE WE?Vibee is a global travel experience company, providing exclusive hotel & ticket packages to the best music festivals, concerts and destinations worldwide. We connect global travelers & music fans to curated Vibee destination experiences, as well as events from our exclusive partners like Live Nation, Insomniac Events, C3 and more. This is a unique opportunity to join our team of passionate travel experience creators with Vibee and catch the buzz!THE ROLEVibee is seeking a highly motivated and proactive Fan Experience Coordinator to join the Fan Engagement Team.  This position will answer inbound calls, emails, and chats from customers from around the world and handle various types of requests that require different levels of trouble-shooting, all while providing exceptional service and working towards a goal of one contact resolution. This is not a remote position. This position reports to the Director of Business Operations.RESPONSIBILITIESResolve customer queries in an efficient and timely mannerProvide the highest level and quality of customer service at all times ensuring customer confidenceUtilize verbal, electronic, paper, and other means of communication with customers, and make suggestions for the improvement of communication systemsAdvise and support other members of the customer services team and external departments in relation to event and venue information and customer queriesLiaise with other departments across the business to ensure adequate knowledge of the business to enhance the service provided to the customerAdhere to all company and departmental processes, procedures, and policiesFlexibility to perform other job-related duties as requiredQUALIFICATIONSHigh School Diploma or equivalent. Bachelor’s degree is considered a bonus. 2+ years of experience in hospitality, live events, or customer service industryExperience using Microsoft Office and G-Suite programsMust be able to perform in a fast-paced, multiple-demand work environmentExcellent oral and written communications and organizational skillsMust have problem solving skills, active listening skills, and be able to multitaskExceptional customer service and organizational skillDemonstrated ability to build and foster relationships both internally and externallyProven to perform well under pressure; managing multiple priorities simultaneouslyA positive, winning approach, incorporating integrity, confidentiality and discretionAbility to work evenings & weekends as requiredAbility to travel for events both domestically and internationallyPossess a valid passportStrong technical skills in Microsoft Excel and Word, as well as Google Docs and SheetsMust be an active problem solver, instilled with a sense of urgency for projects large and smallWORK ENVIRONMENTMust be able to tolerate loud noise levels & busy environmentsMay work in drastic temperature climates working onsite at our eventsMust be willing to work during evening and weekend hours, as required, to meet deadlinesMust be willing to travel extensively both domestically and abroadMust have a current passport and be able to travel worldwide without restrictionMust be able to continuously stand or walkMust be able to bend, squat, climb stairs and lift frequentlyMust be able to lift up to 20 pounds occasionallyMay occasionally walk on slippery or uneven surfacesMust be able to tolerate loud noise levels in the work environmentApplicants for employment in the U.S. must possess work authorization, which does not require sponsorship by Vibee for a visa.EQUAL EMPLOYMENT OPPORTUNITYVibee strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.HIRING PRACTICESThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.Vibee recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Insomniac may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.