C3 Presents - Member Operations Manager

Job Summary:The 508 Club is an exclusive membership program granting members access to premium tickets and concierge service. The pilot program is launching in 2024 in Austin, TX, with the goal of expanding to additional markets in subsequent months/years.   We are seeking a Member Operations Manager to support the development of our membership program as well as our communication and marketing plans. This person will be a key member of the team bringing this vision to life. The ideal candidate has experience in the membership, marketing and communications space, and can wear many hats including that of both creative thinker and organizational whiz. This person needs to be a confident and persuasive ambassador of the concept and inspire others — whether members, staff, or event/venue operators — to want to be a part of it.   Responsibilities Participate in the planning and ideation of the overall program and membership plans. Assist in the development of and maintain the operational playbook for membership, marketing, and communications including future plans for new markets.Assist in the ideation and manage the execution of all marketing and communications plans. Act as key point of contact for all communications, app and marketing related vendors. Manage and track budget items as required. Support in the execution of all hospitality and pop-up experiences.Support the Sr Operations Manager in the build-out and execution of all ticketing procurement plans. MembershipDevelop and maintain the membership playbook.Develop and maintain the master member list.Oversee the development of the member manager best practices guide.Act as a lead point of contact for inaugural members Oversee and document welcome and renewal plans including procurement of gifts and creative collateral. Develop a streamlined plan for member ticket buying and receiving. Help with hiring and training of new member managers on operational best practices and program plans.Attend concerts and events with members as required.  Qualifications:  4+ years of guest services, marketing and communication experience, preferably within the event space. Experience in creating an operations playbook and guidelines. Passion for live events.Desire for delivering unqualified customer satisfaction.Must be highly organized, deadline-driven, and able to multi-task. Proficiency in Microsoft Office applicationsExcellent written and verbal communication skills with personable and professional dispositionAbility and desire to travel as needed  C3 Core Competencies:  Demonstrate integrity in the way you operate in day-to-day business and the way you deal with people.  Communicate effectively with various audiences by organizing and delivering information appropriately and listening actively to others.  Proactively seek solutions to problems.  Be enthusiastic and energetic in your approach to your job.  Commit to putting in extra effort with a positive attitude. Be flexible in handling change, able to juggle multiple demands, and adaptable to new situations with fresh ideas or innovative approaches. Stay composed, confident, optimistic, and in problem-solving mode when the going gets tough. Possess the skills needed to perform your job well, paying close attention to detail, accuracy, and completeness.