Job Summary:WHO ARE WE?Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it’s no wonder we are certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.WHO ARE YOU?Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! THE JOBAs a Festival Assistant for Neste! Live, this role will assist the festival director in tasks related to the production and management of the full life cycle of Country Jam, Headwaters Country Jam, and special events produced by Neste Live! from planning to execution of all in-person and virtual festival events. Help the festival director in facilitating interdepartmental communications and ensure all deadlines are met.WHAT THIS ROLE WILL DOA general understanding of how to operate/navigate in ticketing platformsAssist the festival director with all festival and non-festival related tasks as neededOrganize and file all festival related invoices, contracts, and documentationHelp coordinate invoicing with each festival vendor, the festival director, and the Neste Live / Live Nation team to ensure that all approvals move along in a timely manner and that each vendor gets compensated within each contractual obligationAssist the festival director on-site at each festival with any communicated / agreed upon taskAssist the festival director in all internal /external production team meetings as needed and take detailed meeting notes that will then need to be saved / organized in the electronic filing system for reference Prepare, reconcile, and submit expense reports for the festival and festival director as neededThe coordination and scheduling of meetings, travel, lodging, etc while also assisting in the preparation and distribution of meeting agendas and materialsComplete a variety of special projects including creating PowerPoint presentations, financial spreadsheets, special reports, and agenda material.Serve as a primary point of contact between the festival director and appropriate parties/vendors communicating all pertinent/time-sensitive information to the festival director, while also ensuring appropriate follow upSupplier and Vendor Relations: assist in managing contracts, orders, invoices, and delivery with festival suppliers and vendors for screenings and special eventsCoordinate with each festival’s ticketing manager along with the festival director and ticketing partner in helping manage the online sales process, including all verbiage, UI/UX, and policies on website as it relates to ticket sales.Work with Marketing Team to ensure correct information is listed as well as includes updated assets.Assist festival director and each festival’s ticketing manager in the allocation and processing of complimentary or trade and sponsor ticketsUpdate each festival website’s information/policies as directed by the festival directorAssist the festival director in all tasks related to the advancement of each festival or special event including coordination between departmentsPrepare each festival’s ticketing report from the ticketing partner and send to the specified internal team weeklyPrioritize and respond within 24 hours to customers including general inquiries, issues, and complaints across each of our festival’s customer service emails. All consumer communication protocols including but not limited to: (a) purchase issues, (b) refunds, (c) renewals, (d) upgrades, (e) donation requests, (f) information needed, and (g) special needs. Provide written policy for team and keep updated.Other additional and/or alternative duties as assigned from time to time, including supporting other departments or Executives as needed.WHAT THIS PERSON WILL BRING1-3 years of festival or live event experienceLocated in the Nashville area / willing to relocateStrong organizational and time management skills with attention to detail / ability to work in a fast-paced environmentGreat communication skills (email, written and verbal).Confident decision-making skillsAbility to multi-task and manage several projects at once.Energetic and eager to tackle new projects and ideasExcellent computer skills, including the Microsoft Office Suite (Outlook, Word, PowerPoint, and Excel)Comfortable interacting with high-level executivesA team player capable of cultivating productive working relationshipsResourceful, clear/active communicator with a can-do attitudeMust have a desire to learn and teach others in best practicesLive Nation’s policy regarding vaccinations and masking will evolve based upon updated regulations and factors related to COVID-19. Currently, we strongly encourage employees to be fully vaccinated or have received a negative COVID test within [24] hours of entering an office.BENEFITS & PERKS - Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:HEALTH: Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)YOURSELF: Paid time off policy including holidays, sick time and day off for your birthday, free concert ticketsWEALTH: 401(k) program with company match, Stock Program ReimbursementFAMILY: New parent programs & support including caregiver leave and baby bonus, infertility supportCAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainingsOTHERS: Volunteer time off, crowdfunding networkEQUAL EMPLOYMENT OPPORTUNITYWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case by case basis.HIRING PRACTICESThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.
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