Job Summary:WHO ARE WE?Live Nation Entertainment is the world’s leading live entertainment and eCommerce company, comprised of four market leaders: Ticketmaster.com, Live Nation Concerts, Front Line Management Group and Live Nation Network. Ticketmaster.com is the global event ticketing leader and one of the world’s top five eCommerce sites, with over 26 million monthly unique visitors. Live Nation Concerts produces over 20,000 shows annually for more than 2,000 artists globally. Front Line is the world’s top artist management company, representing over 250 artists. These businesses power Live Nation Network, the leading provider of entertainment marketing solutions, enabling over 800 advertisers to tap into the 200 million consumers Live Nation delivers annually through its live event and digital platforms. For additional information, visit www.livenation.com/investors.WHO ARE YOU?Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! THE ROLECore Data Services team is at the center of Data and Analytics initiatives. We are building a modern data platform to support enterprise data needs. Our mission and yours too should you choose to join us, is to empower and enable our data community of data engineers, data scientists, analysts, product teams and decision makers to create value.We are building a highly functional, performant modern enterprise Data Lake while supporting our current data platforms. We focus on creating trusted, usable data assets in an environment that enables LNE teams to drive value for fans and our business. This is what defines us as a Core Data Services Team. WHAT THIS ROLE WILL DOSupervise the design, development, and implementation of data engineering infrastructure, as well as the 24x7 operational support of data pipelines, databases, and business intelligence.Direct a group of support engineers and data engineers and work closely with cross-functional teams to ensure the successful implementation of scalable and efficient data solutions.Lead incident triage calls for operations, manage escalations, and lead the team in resolving incidents.Manage problem resolution and root cause analysis.Establish operational best practices and service level agreements.Peer review of ETL code to assure compliance with standards.Work with auditors to assure compliance with PCI and SOX.Implement proactive and metric-driven operations.Manage cross-team dependencies and collaborate with tech leaders on solution development.Encourages a culture of team-based decision-making, responsibility, and ownership.Manage and mentor a global team of data engineers, fostering an environment of collaboration, innovation, and lifelong learning.Set performance expectations, conduct regular performance evaluations, and provide feedback to team members.Identify skill gaps and training requirements within the team and construct development plans accordingly.Promote a diverse and inclusive workplace, ensuring that all team members have equal access to opportunities.Supervise the design, development, and maintenance of a scalable infrastructure for data engineering, ensuring its optimal performance and dependability.Drive the implementation of efficient data processing pipelines and workflows to support initiatives in the areas of analytics, reporting, and machine learning.Monitor system performance, recognize constraints, and implement solutions to optimize data engineering processes.WHAT THIS PERSON WILL BRING10+ years of proven experience in data operations, with an emphasis on complex data infrastructure and operationsStrong expertise is required in databases, Business Intelligence, and ETL operational support.Databricks and Snowflake operational experience requiredA track record of establishing successful offshore operations teams from the ground up is requiredExperience with offshore vendor management and key performance indicators (KPIs) is required.Willingness to work nights and weekends to address operational problems as neededA working knowledge of Databricks, Snowflake, Teradata, Oracle, or Google Big Query is required.Experience with Amazon AWS, Google GCP, or Microsoft Azure cloud services is required.Ability to roll up one's sleeves, perform hands-on troubleshooting, and lead a team to address operational issues, reduce MTTR, and meet operational SLAs.Strong leadership and management abilities, as well as experience building high-performing teams.Requires a comprehensive knowledge of data engineering principles, solid management skills, and the ability to drive innovation and operational excellence.In-depth knowledge of numerous technologies, governance frameworks, data security, and data platforms.Excellent communication and presentation abilities, both orally and in writing.Experience working in a geographically and culturally diverse environment with cross-functional teams.Excellent teamwork and partnership abilities.Excellent interpersonal management and persuasion skills.Ability to manage multiple priorities while focusing on results and delivery.Utilization of ANSI SQLBENEFITS & PERKSOur motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:HEALTH: Medical, Vision and Dental benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)YOURSELF: Generous paid time off policy including paid holidays, sick time and paid days off for your birthday, Free concert ticketsWEALTH: 401(k) program with company match, Stock ProgramFAMILY: New parent programs & support including caregiver leave and childcare cash, infertility supportCAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainingsOTHERS: Volunteer time off, crowdfunding networkLive Nation’s policy regarding vaccinations and masking will evolve based upon updated regulations and factors related to COVID-19. Currently, we strongly encourage employees to be fully vaccinated or have received a negative COVID test within [24] hours of entering an office.EQUAL EMPLOYMENT OPPORTUNITYWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case by case basis.HIRING PRACTICESThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this jobLive Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.#LI-EF1#LI-CB1#LI-RemoteCalifornia#LI-RemoteGeorgia#LI-RemoteWashingtonDC#LI-RemoteUnitedStates
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