Platform DevOps Engineer

Job Summary:THE TEAMThe Moshtix Technology team build many different solutions and services that enable our fans to get into events, and that enable our clients to manage the events from setup right through to payment settlement. Our services are used in currently in Australia and New Zealand.Our team’s role is not just about delivering change, it is also about making sure the services we deliver are as operationally efficient as they can be to deliver the best experience for developers, fans, and clients, as well as delivering the maximum commercial value to the company.The Moshtix Technology team is spread out in several different locations across Australia, India and United Kingdom, which gives us all a great opportunity to meet and work with a wide variety of different people!THE JOB As an experienced Platform/DevOps engineer you will be accountable for delivering high quality, maintainable and performant solutions. You will take initiative, solve problems and eliminate roadblocks to ultimately streamline processes related to development, releases, on sales and compliance.You work under general supervision with limited day-to-day direction. You will build and maintain full lifecycle automation tools, for example, provisioning, management, monitoring, orchestration, etc. You will be responsible for automating product releases, troubleshooting incidents, improving and maintaining security posture and tuning software and infrastructure performance, scalability and stability. You will participate in architecture and software development activities and translate loosely defined requirements into solutions.Moshtix has a clear technology strategy to drive the timely delivery of value to our fans and clients through leveragingcloud (AWS) hosted solutions, automation and developing on the latest technologies.Because our business is online 24/7, you may on occasion be required to work out of hours or provide on-call duty to support critical event on sales or event delivery.This position can be worked remotely in Australia/New Zealand.WHAT YOU WILL BE DOING Building full lifecycle automation tools i.e. build, automate testing, provision, management, monitoring, orchestration, etc.Designing, building, configuring and deploying cloud infrastructure.Developing, evolving, and maintaining CI/CD pipelines.Supporting on sales and high demand management/automation.Maintaining and improving security posture and processes including PCI requirements.Improving developer experience by streamlining technical processes and developing shared solutions.Sharing knowledge with the wider team to improve standards, patterns and best practices.Facilitating and participating in architectural discussions and decisions.Developing, maintaining and monitoring instrumentation logs, alerts, and dashboards.Contributing to improving documentation and processes.Focus on building solutions keeping in mind the main principles of performance, flexibility and scalability of the platform.WHAT YOU NEED TO KNOW (Technical Skills/Competencies)Previous experience as a DevOps or Platform engineer.Hands on experience with automation tools, scripting and coding across a variety of languages/frameworks. We use AWS CDK (Typescript), Github Actions, Serverless Framework, Node.JS/NPM scripts, and a handful of PowerShell scripts that we’d be happy to be rid of.Advanced experience with AWS cloud hosted solutions. We use Lambda, API Gateway, S3, Cloudfront, VPC, EC2,, S3, DynamoDB, EventBridge, SNS, SQS, SES, Cloudwatch, Elasticache, RDS, Directory, WAF, Kinesis, Systems Manager, GuardDuty, SecurityHub, CloudTrail plus more)Good understanding of cloud networking (e.g. VPC, subnetting, load balancing, TCP/IP, DNS, TLS, Firewalls).Experience managing and administering MSSQL databases and read replication would be beneficial.Experience managing and administering Fastly or VCL CDN services would be benefitial.Developer level experience in C# / .NET and Typescript/Javascript would be beneficial.Experience managing or containerising Windows workloads would be beneficial.General understanding of bundlers and transpilers and other build tools (e.g. Webpack, Babel) would be beneficial.Experience or knowledge of security and privacy best practices would be beneficial (e.g. PCI compliance).YOU (BEHAVIOURAL SKILLS)  Carefully weighs the impact of a broad range of related issues or factors.Makes high quality decisions in a timely manner, considering both the immediate and long-term consequences of decisions.Asks appropriate questions to ensure understanding, in order to generate new ideas and innovative solutions.Responds with flexibility and resilience when faced with multiple demands, shifting priorities, ambiguity or rapid change.Organises time effectively and plans for future needs, maximising the use of available resources.Clearly conveys goals and expectations to others; steps forward to confront difficult issues.Paves the way for change, diminishes fear and persuades others to let go of resistance.Demonstrates ethical behaviours.Adapts own behaviour to take account of others’ expectations.EQUAL OPPORTUNITIESWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.  You will be working in an inclusive environment and be encouraged to bring your whole self to work.  We will do all that we can to help you successfully balance your work and homelife.  As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.  It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.ENGINEERING CULTUREMoshtix has been around for around for many years and is now owned by one of the largest ticketing companies in the world (Ticketmaster / Live Nation). We have still maintained our scrappy start up feel, with energised, passionate people working together to create world class experiences for both our customers and clients. We operate somewhat independently of Ticketmaster which allows us to make our own technical decisions and develop differentiating products.The engineering team take a day out of the office for our annual hack day and share cool new tech with each other through our tech talks (a place to show and tell to the rest of the engineering team).Our values:Win as a team, lose as a team: We believe in celebrating the wins and achievements as a team. We also know we can’t win them all. We take mistakes as opportunities to educate and improve us all.Put your ego aside: We all have one, no doubt, but we must not let it prevent us from learning together. We all started somewhere, there is always room for improvement, we’re all wrong sometimes, we all make mistakes, and we all have more to learn.In it together: We all have deadlines. If you can tell someone is struggling with theirs, ask if there is anything you can do to help. This makes people love you, and one day the favor will be returned.Everyone has a voice: We're honest and open-minded to challenges. We encourage each other to speak out.#LI-NL1#LI-REMOTE#TMAU#MOSH