Job Title: Technical ConsultantOverview:Responsible for the support and administration of BY Connect powered by MuleSoft Enterprise Service Platform, DMS2021, Platform 2023 (these are integration platforms). The Technical Consultant must possess a broad range of analytical/technical skills and experience with enterprise-class services. The Technical Consultant will work with a team of technical staff within BY and should have Experience in installing, patching, deploying, upgrading, troubleshooting and performance tuning of integration components.ResponsibilitiesProvide applications and projects with technical support for MuleESB/DMS 2021, and Platform 2023Respond to and resolve incidents escalated from operational teams and performance tuning requests utilizing critical thinking skills.Create and maintain documentation related to services, solutions and interfaces. Work with the performance support team to plan training, documentation, and communication for major projects or releases. Participate in Tiger Teams to troubleshoot end to end performance optimization of customer environments.Provide technical and advisory leadership as required to complete objective and be the primary point of contact for escalations for products in their portfolio.Prepare documentation and provide training and mentoring for other team members.Deploying, upgrading and supporting Mule /AMQ / Python services/technologiesExperience in identifying problems, collecting data, establishing facts, and drawing valid conclusionsUse customer service, communication and problem-solving skills to solve inquiries from internal/external customersFollow operational guidelines, process and procedures published by the teamAbility to support customer requests via phone, web, and email interfacesAbility to work flexible hours, alternate shifts and the ability to support 24x7 operation with rotationExperience in automating repetitive tasksOur ValuesIf you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core ValuesDiversity, Inclusion, Value & Equality (DIVE) is our strategy for fostering an inclusive environment we can be proud of. Check out Blue Yonder's inaugural Diversity Report which outlines our commitment to change, and our video celebrating the differences in all of us in the words of some of our associates from around the world.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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