About the roleWe partner with our customers to ensure they are maximizing value from their Blue Yonder products. You’ll develop a deep understanding of the business operations and challenges of your assigned customers, understanding them in the context of their industry. Your will be building long term relationships with both IT and business stakeholders, supporting them through their entire Blue Yonder journey. Internally, you will represent the voice of the customer, you will be a key member of the core account team, along with the Account Manager and Technical Account Manager. If you enjoy driving real value, working collaboratively both internally and externally, in an energized and growing team, this role is for you.How will you contribute and drive success? Collaborating to create and deliver to account plans across your assigned accountsPartner internally with wider account team to identify areas of potential cross-sell and upsell opportunities and ensure non-event renewalsBuild relationships with key stakeholders in the customer’s organization to enable a great customer experience and capture any concerns.Keeping in tune with sub-industry trends and events that can enable you to effectively connect with your customers, understand their challenges, concerns and opportunitiesUnderstand BY products and recognize how they can be used to solve problems and create value for your customersConduct periodic business reviews to drive adoption and value with your customersDelivering and communicating ROI for your customers, both internally and externally, throughout the customer life cycle.Act as the internal customer advocate within BY working various cross-functional teamsFollow internal processes to improve Customer's Satisfaction, Increase retention, Risk Mitigation.Nurture Customer Reference statusCoordinate with Sales team to identify and support cross-sell/up-sell opportunities that will allow customers to unlock further value through BYOversee customer escalations for BY related matters involving Value, Consumption and Adoption and liaise with internal originations as requiredServe as an important source for information regarding the customer’s business needs and provide customer feedback to Product Management, Sales, and MarketingWhat will offer you to do so?Competitive salary and bonus planAccess to market leading tools & technology to help drive your successWork alongside an industry leading teams to help you drive intelligent and thought-provoking conversationsFlexible remote workingOwnership of the customer experience on your assigned accountsThe opportunity to learn and drive leading practices in customer successThe chance to define what customer success looks like in an environment with a diverse, industry leading supply chain offeringAn environment to grow and develop a career in Customer Success and beyond, measuring what matters including your personal & skillset developmentWhat skills and experience do we seek?Ideally, 10 years of experience in customer-facing rolesBusiness fluency in French or German and EnglishExperience in working with complex, multi-divisional, multi-geographical customerClear executive presence and strong communication abilitiesAbility to identify the critical items in an ambiguous situations or structure, then communicate them at the required levels to make progressPassion for supply chain and RetailExperience working with cross-functional teams (e.g. Sales, Product, Delivery)Our ValuesIf you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core ValuesDiversity, Inclusion, Value & Equality (DIVE) is our strategy for fostering an inclusive environment we can be proud of. Check out Blue Yonder's inaugural Diversity Report which outlines our commitment to change, and our video celebrating the differences in all of us in the words of some of our associates from around the world.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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