Blue Yonder Title:Support Engineer 2 (Supply Chain / Cloud Applications / ESP)Other Comparable titles:Functional Analyst / Business Consultant/Product Support -Supply ChainOverview:Leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor’s “Best Places to Work”Seeking an astute individual that has a strong techno functional foundation to support various BY Planning solutions in Demand/Strategy/Supply Planning space across Retail and Manufacturing verticals.Scope:Core responsibilities to include Enterprise Supply Planning product support for SaaS accounts hosted in cloud native (Azure).The team currently comprises of 300+ global associates across North America, Europe, India / LATAM (COE) and APAC and is expected to grow rapidly.What you’ll do:Work with cross functional teams including Product Development, Product Management, Consulting and Cloud services.Understands how BY solutions (Enterprise Supply Planning, Sales &Operations Planning, Demand, Fulfillment, Order Promiser, Inventory Optimizer) can be configured to better facilitate client business processes.Provides advice to customers regarding industry best practices and process methodology.Provides technical and non-technical support during the Steady state period. Provides primary user support and verifies that the system provides the required business functions and maintains data integrity.What we are looking for: Bachelor’s degree and 4 to 6 years of experience in Supply Chain Solutions, knowledge of BY Planning product will be an added advantage.Basic understanding of Customer business and processes.Requires a bachelor’s degree and > 4 years of experience in Supply Chain.Must have effective oral and written communications skills and the ability to work successfully with internal and external stakeholders.Strong analytical/problem solving skills, ability to provide alternatives, root cause analysis, testing skills and ability to make thoughtful proposals are also among the skills required.Builds and demonstrates competency in product and domain, Azure & relevant tools and technologies, solution architecture etcCandidates have relevant experience on BY SCPO and Manufacturing Planning suite of products.Good Knowledge of PL/SQL/ MS Office.Good to have Skills:Expertise in debugging/analyzing code (Java, AppDynamics, Splunk, MuleSoft, Python, AI/ML, Azure)This position is required to:Own customer solution, enhance solution stability and service quality eventually enabling an increase in customer consumption and adoption of the service.Builds and demonstrates competency in product and domain, Azure & relevant tools and technologies, solution architecture etc.Consistently demonstrates customer centricity and relentless attitude to innovate through teamwork.Add value by developing knowledge article as well as working on operational improvements.Communication and Collaboration Communicates (verbal and written) effectively with the customers. Support junior team members in achieving effective communicationCollaborates relentlessly, passionately and respectfully with various BY teams and partnersLeads by example demonstrating professionalism during internal and external conversations. Understands cultural differences and diversity. Balances between Soft skills (process, people, values, teamwork, roles) and hard skills (technologies, frameworks, solutions, products)Competency development and demonstrationProduct and Domain:Develops moderate knowledge of product features and functionalities Possesses basic knowledge of relevant industry domain and business processes of the customers Demonstrates basic capability to have interactions related to business process impact and work-arounds with customers during issue resolutionUnderstands SAAS consumption, adoption and business value KPIs related to respective solution Technical: Expertise to support customer solution, for e.g., DBMS (ex: SQL, Oracle) for application support; writing, reviewing, and improving queries, procedures etc.Code debugging in relevant programming languages.Demonstrates moderate expertise in contemporary SaaS technical toolsets like AppDynamics, Splunk etc.:To monitor application health and investigate application issues.To analyze trends and draw conclusions to reduce/eliminate recurring/high impacting issues.Behavioral:Exhibits service mindset by consistently displaying customer centricity and ownership.Seeks regular performance feedback and works on self-development opportunities to achieve a holistic personal and professional development.Proactively identifies learning opportunities and career path.Our ValuesIf you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core ValuesDiversity, Inclusion, Value & Equality (DIVE) is our strategy for fostering an inclusive environment we can be proud of. Check out Blue Yonder's inaugural Diversity Report which outlines our commitment to change, and our video celebrating the differences in all of us in the words of some of our associates from around the world.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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