Customer Success Manager

Overview: Blue Yonder, a leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor’s “Best Places To Work” is looking for a Customer Success Manager is responsible for their customers’ overall adoption journey. CSMs coordinate with cross-functional internal teams on behalf of their customers to drive value, promote customer satisfaction, and increase deployment and utilization. They engage customer stakeholders and act as a trusted point of contact for their assigned accounts.What you will do:Key responsibilities include but not limited to:Drive customer success strategies into their customers so achieving adoption and expertise within Blue Yonder solutions.Serve as primary point of contact for any non-commercial relations and general escalation management Monitor and drive adoption metrics (i.e. deployment, utilization, and value realization) Understand customers’ industry and business processesOwn strategic customer account meetings and regular check-insDevelop and manage a long-term adoption and value realization plan for each customerAssess customer engagement by evaluating ongoing customer satisfaction and tracking NPSProvide value-added recommendations to customers on industry trends and best practicesBuild and maintain relationships with key C Level customer sponsorsLead, schedule, and prepare for business reviews with Blue Yonder stakeholders Serve as a customer advocate in driving industry and Blue Yonder best practices Perform business development within their accounts, identifying cross-selling, and up-selling opportunitiesIdentify strategic risks and take action for resolutionSpecific goals center on the following:Customer adoption of SaaS technologyCustomer reference ability including speaking at Blue Yonder events, case studies etcCustomer SaaS solution expansionDriving value for clients via specific QBRs leveraging Value based metrics of clients SaaS solutionsKey activities include:Communicating with senior executives at strategic accountsDevelop customer success roadmapConduct scheduled customer check-insDrive periodic business reviews Monitor customer performance and relationships.Establish role as trusted advisorLiaise with Blue Yonder internal resources as requiredCurate for their customers appropriate product and industry information, and relevant Blue Yonder news.Oversee customer success value metrics workshopsTo be successful for the role, you will need: 10+ years of consulting, professional services, implementation, customer success management, or account management experienceAbility to travelExcellent written and verbal communication & presentation skillsStrong negotiation and stakeholder management skills Experience in interacting with C-Suite ExecutivesAbility to work in a fast-paced, entrepreneurial, results-oriented cultureData-driven with a commitment to drive/track consistent engagement processStrong business and analytical acumenKnowledge and understanding of SaaS technology landscapeDegree standard qualificationOur ValuesIf you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core ValuesDiversity, Inclusion, Value & Equality (DIVE) is our strategy for fostering an inclusive environment we can be proud of. Check out Blue Yonder's inaugural Diversity Report which outlines our commitment to change, and our video celebrating the differences in all of us in the words of some of our associates from around the world.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.