Description We are seeking a highly motivated and experienced SaaS Implementation Manager to join and lead our implementation team. The ideal candidate will have a strong background in SaaS software delivery and will be responsible for managing the full project lifecycle, from scoping and planning to execution and delivery. This is a 100% remote position with an opportunity to work a hybrid schedule for candidates based in the Chicago, IL metro area! Keeper’s cybersecurity software is trusted by millions of users and thousands of organizations, globally. Join one of the fastest-growing cybersecurity companies and be responsible for providing best-in-class customer onboarding! About Keeper Keeper Security is transforming cybersecurity for people and organizations around the world. Keeper’s affordable and easy-to-use solutions are built on a foundation of zero-trust and zero-knowledge security to protect every user on every device. Our next-generation privileged access management solution deploys in minutes and seamlessly integrates with any tech stack to prevent breaches, reduce help desk costs and ensure compliance. Trusted by millions of individuals and thousands of organizations, Keeper is the leader for best-in-class password management, secrets management, privileged access, secure remote access and encrypted messaging. Learn more at KeeperSecurity.com . Responsibilities Oversee the delivery of Keeper’s software globally for all clients including initial deployments of new customers and expansion deployments of existing customers Lead our current implementation team while continuing to build and develop an expanding team Maintain a dashboard and reporting on sold versus deployed licenses, globally Develop and execute integration project plans for all deployments, including timelines, resource allocation, and training Collaborate with clients to understand their business needs and goals, and develop tailored solutions that meet those needs Work with product teams and external partners, to ensure project deliverables are met on time Communicate project status and progress on an ongoing basis to internal stakeholders and clients, and address any issues or concerns promptly Proactively identify and resolve project risks and issues, and escalate when necessary Continuously improve project management processes and methodologies to drive efficiency and effectiveness Ensure the successful execution of customer implementation, onboarding and delivery of our current and future product offerings Develop project management best practices that can be automated with productivity tools to scale execution across large and small accounts
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