Description PayNearMe is the industry’s only platform that facilitates cash, debit, credit and ACH payments. With its great mobile experience, PayNearMe’s technology provides a simple way for businesses to collect payments through an intuitive, consistent experience for their customers. PayNearMe is the technology company that’s changing how payments are made. We are a diverse and collaborative company that loves to delight its customers (merchants, consumers, etc.) with simple, useful and practical product/service offerings. We’re headquartered in Silicon Valley with our employees distributed all across the US. Help us reimagine payments! We’re in growth mode and looking to add a dynamic Sr. Merchant Service Manager reporting to the Director of Merchant Service. The Sr. Merchant Service Manager will serve as PayNearMe’s implementation resource and technical subject matter expert across a range of our solutions and will be responsible for supporting Project Management, Client Success, Product Management, Sales/Sales Engineering, and Merchant Support teams in the onboarding of our Clients. They will also work closely with ISV/partners/operators to provide subject matter expertise and integration/implementation guidance. Who we’re looking for: The ideal candidate will be experienced with technical and partner implementations, both web based and native mobile integrations, and have experience working with enterprise software deployments where a host system or 3rd party vendor is involved. Practical experience with gaming (online casinos, sports wagering, and horse racing) and bill pay (lending, utilities, mortgage, etc.) environments would be beneficial, but not required. We seek individuals with a broad set of technical skills, experience integrating and implementing clients, and knowledge of the payment industry. What you’ll own and be responsible for: New Clients - Technical lead for onboarding new clients and gaming operators, providing technical assistance during implementation and solution design. Teamed with Project Managers to own the initial launch of our Clients. Product Management - Work closely with the Product Management team on new features and product offerings. Existing Merchants - Provide technical support as needed to existing operators/platform providers/clients as they expand their PayNearMe offerings. Sales Engineering - Review/Handoff of new client projects from the Sales Engineering team, identifying and documenting design, implementation approach, and any gaps to be worked through with Product Management. Client Success Managers/Technical Account Managers - Work closely with the CSM/TAM team to smoothly launch new projects.
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