Accounting Success Manager

Description As an Accounting Success Manager at Docyt, you’ll lead the customer relationship, delivering maximum value to our existing customers and newcomers alike. You’ll partner with our customer stakeholders, ensuring that we understand their business needs and objectives, thus driving success utilizing Docyt products. We’re looking for people-oriented professionals who are excited to grow in a cross-functional role and are comfortable making calls to senior-level executives and synthesizing data to show customers an analytical solution to their pain points. Responsibilities Act as the primary point of contact for assigned clients, building and maintaining strong relationships with key stakeholders Understand client's needs and goals, and work with them to develop and implement strategies to drive adoption and usage of our products and services Proactively identify and resolve any issues or challenges faced by clients Collaborate with cross-functional teams to gather feedback and insights from clients and identify areas for improvement in our products and services Identify and pursue upsell and expansion opportunities within assigned client base Monitor and track key performance metrics for assigned clients, and report on the health and success of the relationship Contribute to the development of best practices and processes for customer success