Manager - Product Management

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes.   Zenoti powers more than 22,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.   Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™ and unveiling a  new brand video.  We are also proud to be recognized as a Great Place to Work-Certified TM   for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness.   To learn more about Zenoti visit:  https://www.zenoti.com.     What will I be doing ?   Influence the vision and road-map for Zenoti’s product Responsible for surfacing data-driven insights and opportunities for customers. Deliver powerful visualizations and insights to help customers grow their business and enable internal stakeholders to have business reviews with customers. Put in place processes to ensure that data in analytics is timely and accurate.  Responsible for ensuring that customers can use analytics to easily build their own dashboards and serve their own data requirements.   Inform business plans and product roadmap strategy through analytical and strategic insights. Constantly evolve how we analyze and communicate data driven insights in a consultative way to stakeholders. Write detailed functional specifications and collaborate with engineering teams to deliver features release after release. Build, develop and nurture a world-class product management team; enable your team to innovate, solve complex customer problems and deliver innovative solutions our customers love Work collaboratively with engineering and other internal stakeholders to prioritize and define roadmaps and deliver on the road-map, drive key decisions and influence pricing and go-to-market strategy Build and cultivate strong internal and external partnerships, and maintain a collaborative culture to drive the best outcomes for our customers Drive adoption and growth of product features among our customers and deliver high customer satisfaction ratings Analyze data from multiple sources and use the learning to help the team make the right decisions and to continually improve our product Lead prioritization discussions with leadership teams, defining scope, budget, timelines and resource allocation What skills do I need ? Ideal candidate should have 15+ years of software product management experience, with minimum 5 years in Product Management and preferably delivering SaaS software Excellent problem-solving and data driven storytelling skills Ability to visualize interactive, user-friendly, and compelling dashboards Good interpersonal skills, ability to work in cross-functional teams with a results-oriented attitude Can deal with ambiguity and break complex and vaguely defined problems into clear actionable steps Ability to strike the right balance between developing a high-level understanding of the business and market requirements, and developing detailed specs needed for execution Experience leading, mentoring and managing/developing a team of product managers Proven ability to understand customer needs and translate them into product capabilities Business and market understanding, strategic thinking and organizational leadership Ability to prioritize and define short and medium term product road-maps Strong communication skills and proven ability to influence both at a strategic leadership level and cross functionally Critical thinking, intellectual curiosity, strong track record of structuring and solving complex problems Demonstrated ability to design visually appealing and customer facing data products Bachelor's degree in Engineering, a related field or equivalent practical experience. MBA desirable, but not necessary Experience in the wellness/spa industry is a plus   Benefits A competitive salary and equity in the company Comprehensive medical coverage for yourself and your immediate family An environment where wellbeing is high on priority – access to regular yoga, meditation, breathwork, nutrition counseling, stress management, inclusion of family for most benefit awareness building sessions Unlimited vacation Opportunities to be a part of a community and give back: Social activities are part of our culture; You can look forward to regular engagement, social work, community give-back initiatives. Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.