Managed Services Analyst

Why project44?       Our mission is to usher in a new era of trust and predictability to transportation and logistics, but there’s still a lot of work to be done. The industry is massive, as is the opportunity. We’re looking for bright, ambitious individuals to join our growing global team and help us enable a more productive and successful world.  We’re changing the way the world ships, and we’re looking for you to help us get there!        project44 is looking for a digital-savvy and excellent project coordinator to fulfill the role as Managed Services Analyst.   About The Role     You will act as the primary owner of one of the project44’s strategic partners, SAP customer base and project44 customers. You will be amongst the first partner services specialists in this relatively new role, and therefore be able to help develop and craft the strategy.    You will be responsible for the research, planning, coordination, and execution of launching SAP and project44 customer success service programs to improve their customer experience   You'll have the opportunity to collaborate cross functionally (Product, Carrier-facing teams, customer support etc.) and support your teammates on projects through knowledge sharing.    You'll contribute to the product input feedback process to ensure constant and valuable customer input is available to the team and advocate and prioritize as required.    Shift Timings: 4pm IST to 1am IST (You will be managing European and North American customers )    You will act as Point of contact for any SAP and potential project44 customer related updates on tickets submitted   You will be responsible to review and assess the submitted tickets and assign it to applicable teams     You will be responsible for collaborating with cross functional teams to collate the updates / ETA’s for ticket resolution    Join daily, / weekly or monthly governance or / steering - committee meetings with the project or customer success teams to provide updates and build a long-lasting relationship    You will be responsible to review and / build summarize for exe cutive consumption reports on a regular basis         About You     Basic Qualifications     2 years relevant work experience in a Customer Success Tech Touch, Product Specialist, or Project Management role    Experience working in SaaS companies    Competency in working within in a Ticket Management System / Tool eg Zendesk     Knowledge and experience within the Supply Chain domain is a plus     Other Qualifications     Motivated to learn and grow knowledge around all aspects of a successful product, project and transformational change in organizations    Good interpersonal skills; internal and external professional collaboration, excellent written and verbal communication are important in this role    Ability to present and interact with business teams with ease and integrity    Highly structured and organized way of working    Analytical and process-oriented    You will need to have an initiative and solution-oriented attitude    A desire to incorporate feedback and personally grow as a team member    Experience with Zendesk, Jira and Salesforce is highly preferred     Technologies We Use     Jira    Confluence    Zendesk    TextExpander    Salesforce   Snowflake & Tableau   Microsoft office   PowerBI