Trust and Safety Systems Manager (Viator)

We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there. Working for a global online brand, the candidate will be responsible for providing forensic level fraud identification and the management of fraud rules within the fraud rules engine. This requires a mixture of decisioning system expertise and advanced analytical techniques, with a view to ultimately improve our fraud management efficiency and reduce costs. Working closely with global internal stakeholders and our fraud prevention partners, to build strong relationships and foster collaboration both locally and globally, demonstrating excellent presentation skills to enable complex analytics to be acted upon.   Risk Systems Accountable for the management of global fraud decisioning systems upgrades/enhancements whilst ensuring client experience and fraud risk are not compromised. Accountable for the successful identification of the root causes of fraud and the implementation of global fraud rules to prevent repetition of fraud by the same method. Ensuring that the fraud risk rules and rule sets remain predictive, and take appropriate action to rectify rule parameters, if deterioration in predictiveness occurs. Manage the relationship with engineering and third party partners and systems in fraud decisioning, to enable the effective management of global fraud decisioning systems Day to day management of third party systems Drive the adoption of fit for purpose global fraud detection systems, using business case rationale. Maintain a detailed understanding of changing fraud trends, fraud decisioning systems and business needs to ensure fraud management is aligned to high level business goals Keeping up to date with the latest thinking, research and development, and industry best practice in the field of fraud management.   Technical knowledge Minimum of 10 years’ experience in managing fraud in the online environment in a global business. Graduate in a numerical/scientific/computing discipline (or equivalent professional experience) Advanced knowledge of SQL programming (beneficial but not essential) Excellent knowledge of Fraud Modus Operandi. Expert user of Accertify and InAuth Strong understanding of online fraud threats Experienced in implementing fraud systems   Personal attributes Team orientated Excellent communication (both written and verbal) and influencing skills Innovative with excellent problem solving skills Advanced analytical and numerical skills Accurate and concise with meticulous attention to detail Strong Stakeholder management   #Viator #LI-EK1 #LI-HYBRID