Solutions Engineer

About the Role   The Solutions Engineer is the bridge between sales, customer success, and engineering. It is a technical expert able to educate customers during the sales process and help guide customers onboard to our platform while tackling any issues customers may face (e.g. bugs, scripting challenges, data exports). This role is a trusted advisor to our customers and is a crucial part of the sales, onboarding, and customer satisfaction function on the team.   Here’s what you can expect from your day to day: Engage with strategic level customers to educate them about the technical elements of Northbeam ranging from onboarding, to the product infrastructure, to security. Work with customers to integrate our analytics product into their ecommerce solution Triage support requests to the Customer Support team to manage issues during onboarding and after go-live Help resolve issues by writing code or delegating to other engineering teams Compare internal data against customer data to identify issues Assist engineering team to automate common customer issues by writing scripts or adding to our administrator tooling Improve our outward-facing API documentation   Throughout all this, you’ll be working with the VP of Sales and VP of Engineering directly. About You Need to Have 2+ years of experience talking to customers You should have regularly: Written emails  Spoken on video or phone calls Prioritized your responses 1+ years of software engineering experience You should be able to: Write SQL enough to analyze customer issues Write JavaScript to live debug with customers Understand how to read API documentation Nice to Have You’ve written administrator tooling before. Retool, ActiveAdmin, Django Admin, or other similar tools. You’ve written Python before. Values Growth mindset - we’re always learning and growing Customer focus - we want to make the customer happy with our product Ownership mentality - we think like owners in the business Radical candor - we’re transparent and give direct feedback to one another Empathic disposition - we’re kind to one another and help each other grow Benefits Remote-first team Significant equity package Generous base salary Healthcare Benefits (medical, dental, vision) Travel to meet with the team