Fraud and Abuse Manager

Apollo.io  is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startups to some of the world's largest enterprises.  Apollo.io  provides sales and marketing teams with easy access to verified contact data for over 270 million B2B contacts, along with tools to engage and convert these contacts in one unified platform. By helping revenue professionals find the most accurate contact information and automating the outreach process,  Apollo.io  turns prospects into customers. Apollo raised a series D in 2023 and is backed by top-tier investors, including Sequoia Capital, Bain Capital Ventures, and more, and counts the former President and COO of Hubspot, JD Sherman, among its board members.  Apollo.io  is growing rapidly, with 900% revenue growth since 2021, and is looking for world-class talent to keep building with us. The Role: The Fraud and abuse lead will run our efforts in identifying, mitigating, and preventing fraudulent and abusive activities within our platform. The ideal candidate will have a keen eye for analyzing business systems, identifying vulnerabilities, balancing risk with cost and driving the remediation of issues. Responsibilities: Fraud Identification and Analysis: Proactively identify and analyze emerging fraud trends using data analytics tools.  Strategy Development: Develop and implement robust anti-fraud and abuse strategies that balance security with user experience.  Cross-functional Collaboration: Work closely with product, engineering, data science, and customer support teams to design and implement solutions.  Policy Formulation: Draft and update internal policies and procedures related to fraud detection and prevention. Team Management: Lead, mentor, and grow a team of fraud analysts.  Incident Response: Manage and respond to high severity incidents related to fraud and abuse, ensuring timely resolution and communication.  Stakeholder Communication: Regularly communicate with executive and other teams about fraud trends, mitigation efforts, and impact.  Vendor Management: Oversee relationships with external vendors providing fraud detection and prevention services.  Training and Education: Educate staff and users about potential fraud risks and best practices for prevention. Qualifications for this role:  7+ years of experience in fraud management Experience implementing anti-fraud technologies Experience in fraud analytics for e-commerce, SaaS or similar Strong leadership and management skills Strong understanding of Fraud actors and types of fraud   What You’ll Love About Apollo Besides the great compensation package and culture that thrives in openness and excellence, we invest tremendous effort into developing our remote employees’ careers. The team embraces that we have a sole purpose: to help customers maximize their full revenue potential on the Apollo platform. This mindset opens us up to a lot of creative approaches to making customers successful at scale. You’ll be a significant part of a lean, remote team, empowered to really own your role as a proactive educator. We’re very collaborative at Apollo, so you’ll be able to lean on your teammates, even in adjacent departments, to help you achieve lofty goals. You’ll be supported and encouraged to experiment and take educated risks that lead to big wins. And, you’ll have a whole team remotely by your side to help you do it!