Manager, Global Care Advocacy

Maven is the largest virtual clinic for women's and family health, offering continuous, holistic care for fertility and family building through maternity, parenting, pediatrics and menopause. Maven's award-winning digital programs are trusted by leading employers and health plans to reduce costs and drive better maternal health outcomes, as well as enhance DE&I in benefits programs. Founded in 2014 by CEO Kate Ryder, Maven has been recognized as Fast Company's #1 Most Innovative Health Company and has grown to 15 million lives covered. Maven has raised $300 million in funding from leading investors including General Catalyst, Sequoia, Oak HC/FT, Dragoneer Investment Group and Lux Capital.   An award-winning culture working towards an important mission –  Maven Clinic is a recipient of over 30 workplace and innovation awards, including:  TIME 100 Most Influential Companies (2023) CNBC Disruptor 50 List (2022, 2023)  Fast Company Most Innovative Companies (2020, 2023) Built In Best Places to Work (2023) Fortune Best Workplaces NY (2020, 2021, 2022, 2023) Great Place to Work certified (2020, 2021, 2022, 2023) Fast Company Best Workplaces for Innovators (2022) Built In LGBTQIA+ Advocacy Award (2022) Maven is the largest virtual clinic for women’s and family health with a mission to improve the health of the world-- one woman, one family at a time. Maven’s unique care model enables employers and health plans to improve maternal health outcomes and lower costs, while empowering parents to grow their families while growing their careers. Its platform is global, includes personalized programs across fertility, maternity, and parenting/pediatrics, and offers 24/7 access to Maven’s proprietary telemedicine network, the largest in women’s health.  Manager, Care Advocacy Maven is looking for a Manager of Care Advocacy to manage our global team of dynamic Care Advocates who serve our international members. Our Care Advocacy team helps both practitioners and members navigate digital care and coaches members to improve clinical outcomes. You will work alongside the management team to foster team culture and ensure we continue to deliver high quality, empathetic care for women and families in a fast-paced, results-driven environment.  As a Manager of Care Advocacy at Maven, you will:  Bring your passion for people management to oversee a team of Care Advocates Learn the ins and outs of Maven’s business and the day-to-day Care Advocacy responsibilities, diving in to directly master our family planning programs, communication channels, video appointment workflows, and care management processes Regularly participate in individual contributor coverage when there are gaps in 24/7/365 staffing, jumping in as a team player as needed Lead by example to ensure a culture focused on empathetic care; ensuring the needs of our members and providers are met in an exceptional manner Coach individual team members to achieve key performance indicators and drive outcomes  Facilitate the team’s alignment with broader organizational objectives and effectively lead through change  Collaborate cross-functionally with our Care Support, Care Operations, Product, Data, Provider Operations, Engineering, and Client Success teams and act as a liaison from the care team  Participate and lead care team specific and cross-functional member-care related projects, contributing to achieving OKRs Other duties as assigned We’re looking for you to bring:   5-7 years of experience in allied health, human services, or healthcare organizations, with 3 years of direct management experience, preferably involving international work  Exceptional relationship management skills and commitment to delivering service excellence Background of diverse experience and working with remote and variable shift employees  Strong sense of empathy applied to direct reports, members, and providers Savvy business judgment support for data-driven, results-oriented decision-making Passion for details, responsiveness and organization and an interest in helping others to learn these skills Passion for team motivation and community building to create an inclusive environment  Ability to create order from chaos, and willingness to roll up sleeves to directly solve challenging problems  Bachelor’s degree  Additional helpful experiences and skills: Experience working in a fast-paced startup environment Experience in family planning and fertility Clinical licensure in a nursing, social work, or other provider-related field For candidates in NYC, CO, or CA, the base salary range for this role is $90,000 - $120,000 per year. You will also be entitled to receive stock options and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset. At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.   At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.   Benefits & Perks:  We are reimagining what a supportive workplace looks like, from the inside out. On top of standards such as employer-covered health, dental, and insurance plan options, and generous PTO, we offer an all-of-you, inclusive approach to benefits:  Maven for Mavens: access to the full platform and specialists, including care for everything from mental health, reproductive health, family planning, pediatrics. Whole-self care through wellness partnerships Weekly breakfast, lunch, and get-togethers  16 weeks 100% paid parental leave, flexible time upon return, and $1.5K/mo for 2 months, new parent stipend (for Mavens who've been with us at least six months) Udemy, annual professional development stipend, and access to a personal career coach through Maven  401K matching for US-based employees (immediately vesting) These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits.  Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g jsmith@mavenclinic.com). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: security@mavenclinic.com . For general and additional inquiries, please contact us at  careers@mavenclinic.com .