Trust & Safety Investigator

As the world's largest car sharing marketplace, Turo is growing fast and hiring talent in the US, Canada, the UK, France, and Australia! Our driven, down-to-earth team empowers you to push yourself, make a huge impact, and accelerate your career growth. About the team As a Trust & Safety Investigator you’ll support our vibrant collection of car  owners and travelers who inspire and fuel us every day. You will be responsible for executing processes critical to ensuring the safety and security of the Turo marketplace as well as supporting the Customer Support team with guest verification. You will respond to, investigate, and resolve assigned risk-related cases including fraudulent activity, missing vehicles, and any other issues that affect safety.  You should have superb judgment, strong interview and communication skills, and a desire to help us build robust Trust & Safety and verification processes for the UK team. You will work closely with our UK Customer Support and Claims teams as well as the US Trust & Safety team. What you will do Proudly be the UK Trust & Safety liaison for escalations from customer support, claims, leadership, and law enforcement Provide outstanding support to the valued members of the Turo community in the UK Carry out Guest verification on a daily basis and contribute feedback on how to refine the process Develop a deep understanding of the verification process including risk signals, review user accounts and transactions, identify fraud and other high-risk activity consistently Independently manage and prioritize assigned caseload from start to finish with excellent follow-through Complete detailed investigations and execute the appropriate strategy for each case type Lead interviews with suspects and victims Coordinate all communications and instructions with external investigation partners Communicate case developments, trends, and other insights to team and management to drive continuous improvement Work with and foster relationships with a valued network of law enforcement, external partners and investigators Your profile 5+ years related experience in v ehicle crime Investigations and/or Fraud & Risk Management  Ability to work in a fast-paced environment, drive and embrace change, strong ability to prioritize Ability to function well in a high-paced and at times stressful environment Willing to work outside of normal hours, commitment to high responsiveness and availability Superb and dynamic communication, interpersonal, and investigative skills Can quickly adapt to new technology and systems: experience with Zendesk, CRM systems, Google Docs. Mac expertise is a plus. Bachelor’s degree preferred but not required Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. #LI-KC1 Benefits Competitive salary, equity, benefits, and perks for all full-time employees Employer-paid medical, dental, and vision insurance (Country specific) Retirement employer match $2,000 Learning & Development stipend to invest in your professional development $1,000 USD Turo host matching and $1,500 USD vehicle reimbursement program $100 USD Monthly Turo travel credit Cell phone, internet and Fringe benefit stipend Paid time off to relax and recharge Paid holidays, volunteer time off, and parental leave For those who are in the office full-time or hybrid we have weekly in-office lunch, office snacks, and fun activities Bi-annual Turbo Week (week-long, company-wide conference)   We are committed to building a diverse team. If you are from a background that's underrepresented in tech, we'd love to meet you. Aside from an award winning work environment and the opportunity to be part of the world’s largest car sharing marketplace, we are also growing the team quickly - join us!   Even if you don't meet every qualification, we are looking for people with enthusiasm for what we do and we will consider you for this and other possibilities.   Turo is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program.  Women, minorities, individuals with disabilities and protected veterans are encouraged to apply.  We welcome people of different backgrounds, experiences, abilities and perspectives.   Turo will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.   We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing PeopleOps@turo.com .   About Turo Turo is the world’s largest car sharing marketplace where you can book any car you want, wherever you want it, from a vibrant community of trusted hosts across the US, Canada, France, UK and Australia. Guests choose from a totally unique selection of nearby cars, while hosts earn extra money to offset the costs of car ownership. A pioneer of the sharing economy and the travel industry, Turo is a safe, supportive community where the car you book is part of a story, not a fleet.  Discover Turo at https://turo.co m , the App Store, and Google Play, and check out our blog, Field Note s .   Read more about the Turo culture according to Turo CEO, Andre Haddad.