Manager, Claims

As the world's largest car sharing marketplace, Turo is growing and hiring talent in the US, Canada, United Kingdom, France, and Australia. Our collaborative teams encourage you to be curious and bring new ideas that will drive our company’s mission.  Turo prides itself on its culture that celebrates diversity and gives everyone space to learn and grow. About the team: As a Manager, Claims with Turo, you will be part of a dynamic team supporting Turo’s mission to put the world's 1.5B cars to better use.  This role will provide leadership direction, oversight, and development opportunities for our Claims Associates and Supervisors. What you will do: Provide leadership, coaching and performance management of assigned claim supervisors, who manage claim associates Strong skills developing leaders, driving results and managing change Assess and analyzing customer interactions with our vendors to ensure best in class service experience Develop robust reporting and measurement methods to measure and monitor your team's performance, addressing any performance issues proactively with the team. Inspiring and motivating employees to perform at their best through positive encouragement and incentive initiatives Identifying potential problems and points of friction and working to find solutions in order to maximize efficiency and accuracy Work closely with other departments to ensure accurate financial reporting via claims vendors Lead special projects, change initiatives or other activities Work closely with our QA, Recruiting and Training teams Co-own the leadership and management of outsourced providers with both claims and customer service teams Your profile: 3+ years of claims leadership experience, will possess strong leadership and technical skills  Preferred experience in leading leaders You will exhibit a strong sense of ownership and initiative to solve problems, forge new paths and to innovate.   You will be analytical and able to both analyze data and communicate effectively your findings and recommendations to both your team and executive management You will be a team player, who loves collaborating with other parts of the business, is responsive, supportive and loves change.  You are a pioneer at heart and have a strong desire to be part of a company changing the world The Phoenix base salary target range for this full-time position is $100,000-$148,000 + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position in Phoenix. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your work location during the hiring process. #LI-LT1 Benefits Competitive salary, equity, benefits, and perks for all full-time employees Employer-paid medical, dental, and vision insurance (Country specific) Retirement employer match $2,000 Learning & Development stipend to invest in your professional development $1,000 USD Turo host matching and $1,500 USD vehicle reimbursement program $100 USD Monthly Turo travel credit Cell phone, internet and Fringe benefit stipend Paid time off to relax and recharge Paid holidays, volunteer time off, and parental leave For those who are in the office full-time or hybrid we have weekly in-office lunch, office snacks, and fun activities Bi-annual Turbo Week (week-long, company-wide conference)   We are committed to building a diverse team. If you are from a background that's underrepresented in tech, we'd love to meet you. Aside from an award winning work environment and the opportunity to be part of the world’s largest car sharing marketplace, we are also growing the team quickly - join us!   Even if you don't meet every qualification, we are looking for people with enthusiasm for what we do and we will consider you for this and other possibilities.   Turo is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program.  Women, minorities, individuals with disabilities and protected veterans are encouraged to apply.  We welcome people of different backgrounds, experiences, abilities and perspectives.   Turo will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.   We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing PeopleOps@turo.com .   About Turo Turo is the world’s largest car sharing marketplace where you can book any car you want, wherever you want it, from a vibrant community of trusted hosts across the US, Canada, France, UK and Australia. Guests choose from a totally unique selection of nearby cars, while hosts earn extra money to offset the costs of car ownership. A pioneer of the sharing economy and the travel industry, Turo is a safe, supportive community where the car you book is part of a story, not a fleet.  Discover Turo at https://turo.co m , the App Store, and Google Play, and check out our blog, Field Note s .   Read more about the Turo culture according to Turo CEO, Andre Haddad.