Manager, Fulfillment

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods. Through our work, we are committed to contributing to a sustainable future, both for fashion and for our employees. Authenticity is a core component of our business; we value it in our products and we celebrate it across our teams by encouraging every TRR employee to bring their REAL authentic selves to work each day. We’re hiring, and we’d love for you to join our dynamic team! General Job Summary Our Authentication Centers (warehouses) are where the magic happens! The Art & Science of Real comes to life within our facilities located in New Jersey and Arizona — combining the knowledge of hundreds of luxury experts with cutting-edge, proprietary technology. As Manager, Fulfillment, you will lead and develop a team of Warehouse Technicians while driving strategic planning and execution of department initiatives. If you are a passionate people leader who thrives in a fast-paced, production-driven environment, this could be the perfect match! What You Get To Do Every Day Establish and oversee operational procedures for verification of incoming and outgoing shipments, handling and disposition of merchandise, and keeping of warehouse inventory Take the lead and manage daily planning, re-forecast projections to actuals and summarize past day’s performance; present status updates to the leadership team Recommend improvements to operational flows and reassign staff as necessary Manage all aspects of performance and development for warehouse associates Promote a culture of respect and an atmosphere or teamwork to foster a positive working environment Ensure all team members are aware of and comply with company, government, and customer policies, procedures, and regulations Support various People functions including interviewing, new hire scheduling, training, corrective action and performance reviews Ensure timely job observations and audits are completed and feedback is provided through coaching and training Lead investigations for incidents and injuries as required, and perform root cause analysis Actively support and participate in all safety initiatives in the Authentication Center Perform administrative activities associated with the effective management of warehouse operations, including maintenance, housekeeping, and organization What You Bring To the Role Minimum Requirements 5+ years of experience leading and managing a team of 75 or more, preferably within an e-commerce warehouse environment 5+ years of operations experience, preferably within an e-commerce warehouse environment 3+ years’ experience with outbound workflow and process management Exceptional attention to detail and organization skills Strong written and verbal communication skills with ability to tailor communication style to suit the target audience; executive presence Adaptability and openness to change A growth mindset with a solutions focus Preferred Requirements Bachelor’s degree 3+ years’ experience working in warehouse operations Proficiency with Google Suite Compensation | Benefits | Perks 401K (with company matching up to $1000) Medical, Dental & Vision Insurance Paid parental leave Employee Stock Purchase Plan (purchase stock at discounted rates) 18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work) & 9 Paid Holidays An hour of paid sick leave for every 30 hours worked Up to 40 hours of COVID-19 PTO is available to cover missed shifts following a positive COVID-19 diagnosis $50 in monthly food credits to apply to snacks and meals that are available for purchase on site State of the art, climate-controlled warehouse facility The expected salary range for this role is $87,210 - $105,060. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits. GHR7926 #LI-SM10 #LI-Onsite   The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with more than 30 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off and direct shipping. We do all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as handling shipping and customer service. At our 13 retail locations, including our twelve shoppable stores, customers can sell, meet with our experts and receive free valuations. The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records.  At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here . Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.