IT Support Engineer

Verana Health, a digital health company that delivers quality drug lifecycle and medical practice insights from an exclusive real-world data network, recently secured a $150 million Series E led by Johnson & Johnson Innovation – JJDC, Inc. (JJDC) and Novo Growth, the growth-stage investment arm of Novo Holdings.  Existing Verana Health investors GV (formerly Google Ventures), Casdin Capital, and Brook Byers also joined the round, as well as notable new investors, including the Merck Global Health Innovation Fund, THVC, and Breyer Capital. We are driven to create quality real-world data in ophthalmology, neurology and urology to accelerate quality insights across the drug lifecycle and within medical practices. Additionally, we are driven to advance the quality of care and quality of life for patients. DRIVE defines our internal purpose and is the galvanizing force that helps ground us in a shared corporate culture. DRIVE is: Diversity, Responsibility, Integrity, Voice-of-Customer and End-Results. Click here to read more about our culture and values.  Our headquarters are located in San Francisco and we have additional offices in Knoxville, TN and New York City with employees working remotely in AZ, CA, CO, CT, FL, GA, IL, LA, MA, NC, NJ, NY, OH, OR, PA, TN, TX, UT , VA, WA, WI .   All employees are required to have permanent residency in one of these states. Candidates who are willing to relocate are also encouraged to apply.  Job Title: IT Support Engineer Job Intro: Verana Health is seeking an IT Support Analyst to join our small but growing IT team. The IT Support Analyst will work closely with Security, DevOps and Facilities Management to oversee all activities of the IT department and support Verana’s three offices, remote employees and contractors. The IT team is the backbone technology group of Verana Health, responsible for all Information Technology and new hires interact with the IT team first. The IT Support Analyst will report to the Director of IT and Security. Job Duties and Responsibilities: Responsible for daily IT operations. Strong ability to provide hands-on support as needed. Be physically present in the SF office 3+ days a week.  Aligning IT infrastructure with current and future business goals.  Considerations for assessing new and replacement hardware.  Vendor management.  Collaborate with company stakeholders to help design, configure, implement, maintain, and promote internally facing applications, including Google Workspaces, Okta, and Slack.  Build and manage automation for employee lifecycle using Okta, MDM, Bettercloud and Google Workspaces. Provide technical support for employee laptops, software, tools, and mobile devices.  Design, support and provide training for Zoom Rooms.  Document technical processes, “How to” instructions and system architectures.  Setup and maintain office IT infrastructure and WAN/LAN network.  Administration of the physical offices security and badging services. Basic Requirements: Three or more years of experience in IT and customer service   Excellent communication and prioritization skills   Experience administering a wide range of SaaS Applications including, but not limited to, Slack, Zoom, Jira, Confluence, etc.   Experience in managing identity and access management tools such as Okta, and Google Workspace. Experience managing Mac devices using device management software (Jamf, Kandji, Intune). Proven ability to troubleshoot and resolve hardware, software, and mobile device issues. Bonus Experience  Excellent writing and verbal communication skills   Experience with Software as a Service (SaaS). Understanding of Segregation of Duties (SOD) frameworks, sensitive access management and enabling integration with privileged access management.   Understanding of compliance frameworks such as SOC 2 and HITRUST   Benefits: We provide health, vision, and dental coverage for employees Verana pays 100% of employee insurance coverage and 70% of family Plus an additional monthly $100 individual / $200 HSA contribution with HDHP Spring Health mental health support Flexible vacation plans A generous parental leave policy and family building support through the Carrot app $500 learning and development budget $25/wk in Doordash credit Headspace meditation app - unlimited access Gympass -  3 free live classes per week + monthly discounts for gyms like Soulcycle Final note: You do not need to match every listed expectation to apply for this position. Here at Verana, we know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.             Verana Health is committed to complying with all applicable pay transparency laws and supports equitable pay practices. We pay based on a market-based approach, supported with robust data and in alignment with the compensation of our existing team. We construct our compensation ranges based on the US national average but your pay may vary depending on your location and the cost of living index for that geographic area. In determining an offer, base salary will also be based on experience, qualifications, skills and market conditions. Please note pay ranges for major metropolitan areas may be different. National Pay Range $102,000 — $138,000 USD