Upgrade is a fintech company that provides affordable and responsible credit, mobile banking, and payment products to everyday consumers. We were the fastest growing company in the Americas last year according to the Financial Times and Upgrade Card was the fastest growing credit card in America. We have delivered over $24 billion in affordable and responsible credit over the last 5 years. The company is backed by some of the most prominent technology investors and was recently valued at $6.3B. We have built an energizing, collaborative and inclusive culture where team members help each other, learn and innovate to move the company and its customers in the right direction, and own the outcome of their efforts. Upgrade has been named a “Best Place to Work in the Bay Area” three years in a row, “Top Companies to work for in Arizona” and one of the "Best Engineering Department" awarded annually by Comparably. We've also received recognition for being a best company for Diversity, Women, Culture, and Veterans. We are looking for new team members who get excited about designing and delivering new and better products to join a team of 1600 talented and dedicated professionals. Come join us if you like to tackle big problems and make a meaningful difference in people's lives.
About the Role:
We’re looking for a leader to help manage and grow a team of Specialty Services Specialists who are responsible for reviewing suspicious accounts, conducting customer outreach, and vetting potential fraud and bad actors. This role will work in partnership with Upgrade's Operation teams along with Financial Crimes to assess and prevent nefarious activities from occurring.
What You’ll Do:
Lead and manage a team of approximately 8-10 Specialty Services specialists handling a number of activities such as: reviewing suspicious activity, making calls to customers to verify account activity, and account activity alerts
Develop and implement processes and controls for the Operations Team to expand in other areas
Identify fraud trends and coordinate findings with key business partners to assess potential exposure
Work cross functionally with multiple departments to streamline processes, strengthen controls, and provide a better customer experience
Support management and production reporting
Identify and help implement process improvements operation wide
Facilitate training for the department and cross-department teams
Provide coaching and professional development to team members to enhance their knowledge, technical acumen
Manage the implementation of projects in related areas of focus, delivering on targets and established deadlines
What We Look For:
2+ years of BSA/AML experience
Bachelor's degree
Direct experience with fraud and identity theft investigations experience in banking, lending products, and fraud management
Proactive approach to management and problem solving
Experience working in a an ambiguous, fast-paced environment
Experience meeting deadlines
Nice to have:
Experience working for a fintech company
Experience in a startup environment
What We Offer You:
Great open office space
Paid time off (PTO)
401K matching
Comprehensive benefits package: Medical, dental, vision, life insurance & disability
Conveniently located in the heart of Downtown Phoenix close to light rail and public transportation
Paid parking or platinum pass
Wellness Incentive Program
Kitchen fully stocked with snacks and beverages
Notice to California-based Candidates for Employment. This California Candidate Privacy Notice is intended to provide information about how Upgrade collects and uses personal information to California consumers who apply for employment with Upgrade If you are employed by Upgrade, refer to the Employee Handbook for additional information. For any questions about this notice, please contact ccpa@upgrade.com.
Personal Information Upgrade Collects:
Identifiers Including name, address, email, telephone number, social security number, driver license number, passport number, and other personal identifying information. Characteristics of protected classifications under California or federal law, including demographic information and other personal information obtained during the application process, such as gender, race, national origin . Professional or employment-related information, such as salary/compensation and benefits packages, other relocation or job preferences, prior background, experience, skills, and other information in support of your application, reference information, other information obtained through background checks, including employment, credit, and criminal history. Education Information. Any other information you provide as a part of recruitment, job application, or interview process.
Purposes for Collecting Personal Information:
To consider qualifications, skills, and interest for employment . To communicate with you during the recruitment and interview process. To conduct background checks and verify your information if you are offered employment . To provide compensation, including payroll, and administer stock options and benefits, including medical, dental, vision, commuter, and retirement benefits. To provide human resources services and conduct performance evaluations. To monitor work eligibility including work-related licenses, credentials, training, and eligibility to work in the United States. To improve recruitment and interview processes and ensure a safe and efficient working environment. To comply with applicable legal or regulatory requirements including state and federal company reporting obligations.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
View Original Job Posting