Senior Manager, Customer Success

Sysdig is driving the standard for securing the cloud and containers. We created Falco, the open standard for cloud-native threat detection, and consistently contribute to open source software projects.  We are passionate, technical problem-solvers, continually innovating and delivering powerful solutions to secure the cloud from source to run. We value diversity and open dialog to spur ideas, working closely together to achieve goals. We’re an international company that understands how to cultivate a strong culture across a remote team. And we're a great place to work too — we've been named a Bay Area Best Place to Work by the San Francisco Business Times and the Silicon Valley Business Journal for three years now! We were recognized by Deloitte as one of the 500 fastest growing organizations in 2020 and 2021. We are looking for team members who have a passion for container and cloud security and are willing to dig deeper to help our customers. Does this sound like the right place for you? We are looking for a Sr. Manager – Customer Success , you’ll lead a team of highly technical customer success architects/engineers to help the world’s most innovative and largest organizations to fully utilize the Sysdig solutions and realize the business value. Reporting directly to the Sr. Director of Customer Success AMER, this is an opportunity to join a rapidly expanding team and company; at the forefront of cloud security, assisting many of the world’s leading businesses in their digital transformation.  What you will do  Drive adoption, retention, and expansion across your team aligning with the Sales leadership in the respective sales area. Hire, manage, and coach a highly technical team of Sr. Customer Success Architects/Engineers to align individual, team and company goals. Develop, refine key success metrics across the customer lifecycle, standardize customer success practices to improve business outcomes and operational efficiency.  Collaborate cross-functionally with sales, product management, marketing, support, professional services, education to define and optimize customer journey.  What you will bring Highly experienced (5+ years’ preferred) in building, leading and managing a team at a technology/SaaS company or consulting/service organization, Extensive experience (8+ years’ preferred)  in customer success or Sales related role Domain expertise in cloud and container security, CI/CD, Kubernetes and cloud architectures (AWS/Azure/GCP) Demonstrated experiences in creating and implementing strategies, setting objectives and tracking performance  Knowledge of/experience with enterprise security frameworks and assessment is a plus What we look for Excellent executive-level interpersonal and written communication skills with the ability to influence customers and internal stakeholders and effectively navigate difficult situations and mediate to healthy outcomes       Aptitude for anticipating operational needs and working with resources to provide results  Ability to thrive in an agile environment with an ever-evolving set of solutions  Why work at Sysdig? We’re a well-funded startup that already has a large enterprise customer base We have a pragmatic, transparent culture, from the CEO down We have an organizational focus on delivering value to customers Our open source tools ( https://sysdig.com/opensource/ ) are widely used and loved by technologists & developers When you join Sysdig, you can expect: Competitive compensation including equity opportunities Flexible hours and additional recharge days Mental wellbeing support through Modern Health for you and your family Career growth #LI-QH1