Senior Product Analyst

ABOUT SEMPRE Sempre is the only medication affordability solution that aligns patients, health plans, and patients with its two-sided marketplace and behavioral economics-based dynamic discounts, combined with SMS. Patients receive texts like, "If you pick up your medication by Sunday you'll pay $20. If you wait until next week, this goes up to $25." Our integrations with the pharmacy switch ensure that wherever our patients fill, they get our discounts, seamlessly at the point-of-sale. Sempre has patients in all 50 states across multiple chronic disease states, and we’re proud of our 15%+ improvement in adherence, 45%+ reduction in patient out-of-pocket costs, and 95 NPS. Sempre works with leading national health plans as well as some of the largest pharmaceutical companies. We have raised capital from leading investors, such as Social Capital, Rethink Impact, and Blue Venture Fund, which represents the 35 Blue Cross Blue Shield health plans across the country. About the Role We are seeking a Senior Analyst to drive forward our analytics efforts, primarily supporting Sempre’s Product and Patient Support teams. This person will dive deep into Sempre’s data – including pharmacy claims, free text SMS conversations, call center metrics, and marketing data – to uncover insights and develop recommendations that will allow Sempre to efficiently staff patient support operations and guide product development decisions.  The successful candidate possesses experience analyzing large datasets to solve ambiguous business problems, a track record of success in cross-functional organizations, and a demonstrated passion for creating lasting impact on patients’ lives. If you are passionate about leveraging data to uncover novel insights and drive meaningful change in healthcare, we encourage you to apply for this opportunity. Key Responsibilities Evaluate Sempre’s product and operations performance on key indicators such as patient enrollment rate, medication adherence, or call center abandonment rate. Some of the questions you may attempt to answer include: What characteristics are most predictive of successful enrollment in the Sempre program? How many staff members are needed to support every 100,000 new patients? How can we predict the number of patient support tickets that will be created in a given time period from a given set of patients? Develop, test, and rapidly iterate on hypotheses that enable Sempre to improve on product performance and operational efficiency  Create scalable reports and dashboards that deliver timely and actionable information to workforce managers - primarily within Sempre’s Product and Patient Support teams - and senior management Own analyses from start to finish: understand and frame stakeholders’ questions, develop a framework and project plan to answer their questions, gather and analyze data, and present synthesized findings  Requirements: 3 or more years of experience in data analytics, data science, healthcare economics, workforce analytics, or a related field Exceptional data analysis skills, including proficiency with SQL and Excel (Python, SAS, or R are a plus, but not required) Experience working with structured and unstructured data, such as pharmacy claims, free text conversations, call center metrics, or service desk ticketing data Excellent communication and presentation skills - you will need to effectively communicate complex analysis to a variety of technical and non-technical audiences Strong project management skills - you will need to simultaneously manage multiple projects and effectively prioritize tasks  A plus, but not required: knowledge of workforce management, direct mail marketing, or pharmacy operations Sempre Health pays all employees, regardless of location, SF Bay Area salaries. We benchmark pay against private companies with comparable funding, valuation, and/or revenue.  As a remote-first company we want you to be able to work from any state you'd like and receive the same pay you would if you worked out of our SF office. Ultimately, we will make you a competitive offer within the range below commensurate with your qualifications and experience. US Base Pay Range $81,300 — $99,400 USD WHAT WE OFFER A values-driven culture (“we put patients first” is at the heart of everything we do) A remote-first workplace that doesn’t sacrifice team connectedness Stock option grants so you share in the success of the company Competitive medical, dental and vision coverage for you and your dependents  Generous vacation and parental leave benefits Home office setup allowance, plus monthly cell phone reimbursement Wellness stipend (use it for the gym, a massage, whatever you need!) On-demand learning with Udemy to support your career development 401k retirement savings Virtual happy hours and other social events Sempre Health is committed to an inclusive and diverse workplace. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law, including the San Francisco Fair Chance Ordinance. Applicants have rights under Federal Employment Laws. Family & Medical Leave Act (FMLA)   Equal Employment Opportunity (EEO)  Employee Polygraph Protection Act (EPPA)