Solutions Engineer

Smartsheet is a tech company with a human story to tell. We’re here to empower teams to manage projects, automate workflows, and rapidly build new secure solutions, using simple no-code tools. We’re revolutionaries – so for us changing the way the world works is all in a day’s work.   Smartsheet is seeking a Solutions Engineer to join our Sydney team. This role will have a focus on our Brandfolder product serving our Digital Asset Management (DAM) line of business. You will be the primary technical lead on DAM focused PreSales opportunities across the APAC region. We’re looking for someone who asks the right questions, has a solutions-based mindset, demonstrates creative curiosity, challenges the status quo, and makes us a better, smarter company.    With a commitment to investing in the APAC region to better serve new and existing customers in Australia, New Zealand, Japan and the greater Asia-Pacific geography, Smartsheet opened up its third international office in Sydney in January 2020. This is an opportunity to be a part of Smartsheet at this exciting time, working with an outstanding team to build and expand the Smartsheet brand across an established market.   You Will: Identify, build, and demonstrate Smartsheet product solutions that solve specific customer problems, with a product focus on Brandfolder DAM and Marketing and Creative Management use cases Lead technical sales engagements, collaborate closely with sales teams to identify customer requirements, summarize challenges, designs solutions, and provide technical guidance that demonstrates the value of Smartsheet's offerings Conduct discovery sessions to uncover business processes and challenges to inform the sales and solution delivery strategy Partner with Sales, Product, Customer Success, and Professional Services teams to provide a great overall customer experience and drive revenue growth Grow and maintain knowledge for all Smartsheet products, services, and competitors Participate in cross-functional and department-wide projects that support strategic initiatives Assist with responses to RFPs and Security Assessments, owning product, technical, and security portions Identify and communicate best practices across Sales Reps, segments, and sales cycles to continually optimize our sales process   Provide feedback to Product teams to ensure that our solutions continue to align with customer needs Transition new customers to Implementation Team while providing technical support during onboarding process Periodically travel to customer sites as a technical subject matter expert You Have:  At least 2 years of experience as a PreSales Solutions Engineer, Solutions Consultant, Solution Architect, or related field in the SaaS and enterprise B2B software industry  Critical thinking skills, a growth mindset, and experience analyzing, evaluating, and synthesizing complex problems Working knowledge of technical components of cloud SaaS products and integrations (APIs, cloud storage, app modernization, security)  Comfort working in ambiguous and high-pressure situations Excellent communication and presentation skills, with the ability to convey technical information to both technical and non-technical audiences Relentless curiosity and a commitment to excellence Bias toward action and intellectual curiosity  Bonus Points For Previous experience working with the Brandfolder platform DAM, MAM, ECM, WCM, CMS, CWM, PIM experience Adobe Creative Cloud and/or technical creative workflow familiarity Technical depth in APIs, web app architecture, cloud computing, security Track record of leading presentations and influencing revenue Experience in product marketing or software development Experience writing technical requirements Previous work experience in a startup environment   About Smartsheet  Smartsheet is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, and Australia. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.  At Smartsheet, we strive to build an inclusive environment that encourages, supports, and celebrates the diverse voices of our team members who also represent the diverse needs of our customers. We’re looking for people who are driven, authentic, supportive, effective, and honest. You’re encouraged to apply even if your experience doesn’t precisely match our job description—if your career path has been nontraditional, that will set you apart. At Smartsheet, we welcome diverse perspectives and people who aren’t afraid to be innovative—join us! #BI-Remote #LI-Remote