Technical Enablement Manager, Services

Who we are Recharge is the leader in powering physical subscriptions, making it one of the most important ecommerce engines. Recharge powers over 50M subscriptions worldwide and has processed more than 10B in transactions. More than 15K brands such as Verve Coffee Roasters, Bokksu, Who Gives A Crap, Billie, and Bite Toothpaste Bits rely on Recharge daily to grow their businesses and delight their customers. Recharge’s mission is to enable brands and merchants to form strong, lasting relationships with their customers through recurring purchases. As merchants seek ways to drive more direct sales and distribution through their channels and move away from a reliance on traditional online marketing strategies, Recharge has made it possible to grow businesses with seamless, recurring customer transactions. Bootstrapped until 2020, Recharge is valued at over 2.1B dollars and is a double unicorn with a total raise of 277M dollars. Join us as we work with our merchants to define the future of ecommerce. Overview As a Technical Enablement Manager, you will play a key role within the Services organization at Recharge, working closely with leadership across technical and business facing teams as we accelerate our go-to-market strategy. In this role you will be responsible for leading and managing technical learning programs for Implementation and Migrations teams. An ideal candidate will have deep technical knowledge, business acumen, and strong communication skills. Come prepared to act as a key player of the team -- rolling up your sleeves and getting things done.   What you'll do Live by and champion all our core values (#ownership, #empathy, #day-one, and #humility) Build and maintain enablement and accreditation programs for technical field facing teams Partner with enablement captains from the Implementations and Migrations teams to develop and deliver enablement content that can be adjusted to meet the needs of audiences with varying levels of technical depth Work closely with Product Marketing and Product Support to understand product positioning, messaging, capabilities, and best practices to ensure the Implementations team receives technical enablement prior to new releases Synthesize repeated one-off trainings, FAQs, and documentation into reusable training content with the support of the GTM Enablement team Deliver live and recorded trainings leveraging content developed by or with the GTM Enablement team members Use metrics to track engagement, performance improvements, and ramp success as well as prepare reports for stakeholders on these metrics and measure the effectiveness of technical enablement initiatives Partner with Implementations leadership to distill best practices and steps into packaged project templates in GuideCX for use with our merchants   What you’ll bring: 5+ years of relevant technical experience, 2+ years of experience in content creation, enablement, or product marketing preferred Experience enabling APIs for developers and understanding of the software development cycle  Knowledge of JS, CSS, and a general knowledge of RESTful APIs preferred  Execution-oriented with a strong operational background and a track record of making data driven decisions Understanding of technical enablement in a pre-sales and post-sales environment Experience working cross-functionally to build successful content and training programs and can provide examples An appreciation for a fast-paced, dynamic environment and can balance setting strategic priorities with high-quality, tactical execution Proven ability to work independently with a “make it happen” attitude, able to operate and execute in areas of uncertainty and ambiguity, problem solver and quick learner Recharge  |  Instagram  |  Twitter  |  Facebook Recharge Payments is an equal opportunity employer. In addition to EEO being the law, it is a policy that is fully consistent with our principles. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation, gender identity, genetic information, pregnancy or age. Recharge Payments prohibits any form of workplace harassment.   T ransparency in Coverage This link leads to the Anthem Blue Cross machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes network negotiated rates for all items and services; allowed amounts for OON items, services and prescription drugs; and negotiated rates and historical prices for network prescription drugs (delayed). EIN 80-6245138. This  link  leads to the Kaiser machine-readable files. #LI-Remote