Senior Operations Associate - Utilities

About Opendoor   Founded in 2014, Opendoor’s mission is to empower everyone with the freedom to move. We believe the traditional real estate process is broken and our goal is simple: build a digital, end-to-end customer experience that makes buying and selling a home simple, certain and fast. We have assembled a dedicated team with diverse backgrounds to support more than 100,000 homes bought and sold with us and the customers who have selected Opendoor as a trusted partner in handling one of their largest financial transactions. But the work is far from over as we continue to grow in new markets. Transforming the real estate industry takes tenacity and dedication. It takes problem solvers and builders. It takes a tight knit community of teammates doing the best work of their lives, pushing one another to transform a complicated process into a simple one.  So where do you fit in? Whether you’re passionate about real estate, people, numbers, words, code, or strategy -- we have a place for you. Real estate is broken. Come help us fix it. About the Team When Opendoor purchases a home from a customer or sells a home to a customer, it is crucial that the utilities are switched into the new owner’s name on the official closing/ownership date to ensure that Opendoor isn’t paying for utilities being utilized by a customer and vice versa. This process is also important as there are sometimes lag times in transfer of utilities which could result in our customers not being able to utilize their utilities, which has a negative impact on customer experience. Due to the flexibility of Opendoor’s products in terms of moving closing dates, it is essential that the utility companies and all of the transaction stakeholders maintain awareness of the official closing date and utility transfer date. Role Responsibilities: Contact utility providers to turn on or off utilities typically via emailing or calling Respond to and resolve various utilities escalations from other Opendoor teams to ensure utilities are turned on or off correctly Leverage every interaction with utility providers to help build great relationships with them, on behalf of Opendoor Follow Standard Operating Procedures and Service Level Agreement terms for all tasks to ensure team’s weekly performance metrics are met Assist in various data entry tasks to ensure our procedures to manage utilities for all utility providers are up-to-date Help identify blockers and communicate areas to improve our utilities processes Skill Needed: Strong English language skills (verbal and written) At least 2 years of work experience with two years of calling (inbound or outbound) experience Self-motivated and task-oriented Experience collaborating with cross-team stakeholders Experience working with case management systems Willing to work night shift This is a work from office role Ability to multitask and prioritize tasks on a daily basis Strong research and organization skills Ability to work effectively in a constantly changing environment Bonus points if: Real estate industry experience Utility services knowledge Slack, Salesforce, Google Apps and Jira experience Location: #LI-Onsite #LI-RC2 More About Us To learn how we are reinventing the Real Estate industry check out our website , to hear about our culture directly from team members visit  The Muse  and to discover what we are building for our customers read our  blog posts .