BE PART OF BUILDING THE FUTURE.
What do NASA and emerging space companies have in common with COVID vaccine R&D teams or with Roblox and the Metaverse?
The answer is data, -- all fast moving, fast growing industries rely on data for a competitive edge in their industries. And the most advanced companies are realizing the full data advantage by partnering with Pure Storage. Pure’s vision is to redefine the storage experience and empower innovators by simplifying how people consume and interact with data. With 11,000+ customers including 58% of the Fortune 500, we’ve only scratched the surface of our ambitions .
Pure is blazing trails and setting records:
For nine straight years, Gartner has named Pure a leader in the Magic Quadrant
Our customer-first culture and unwavering commitment to innovation have earned us a certified Net Promoter Score in the top 1% of B2B companies globally
Industry analysts and press applaud Pure’s leadership across these dimensions
And, our 5,000+ employees are emboldened to make Pure a faster, stronger, smarter company as we go
If you, like us, say “bring it on” to exciting challenges that change the world, we have endless opportunities where you can make your mark.
The Role
We are looking for an energetic, sharp, and motivated professional with strong communication and interpersonal skills, passion and love for what they do (this is not just a job!). You will be responsible for processing customer sales orders. Delivering information and resolving issues in an accurate and timely manner, while supporting good relationships with both internal and external customers.
Position Responsibilities
Daily monitoring of Salesforce (CRM) opportunities through various stages of opportunity processing through to booking
Create, Edit and submit Sales Orders in adherence to company guidelines and processes, such as the billing and shipping addresses, pricing, and configuration on the quote which all need to match perfectly with our partner purchase order.
Foster a cooperative partnership with Sales, Sales Operations, Operations, Finance, Channel Partners and other dependent functions to support them in a timely manner providing updates regarding orders processed
Work closely with Sales Team to solve order issues and educate them on order policies and guidelines
Maintain positive and professional communications, both internally and externally, to resolve order issues
Participate in the establishment of cross-functional procedure enhancements
Contribute to growing department’s capabilities which may include assisting to build more scalable processes, supporting documentation and/or metric needs, improving quality, etc.
Qualifications:
Minimum of 2 years of experience in a customer service role or order processing role in a sales environment preferred
Experience working with Salesforce and NetSuite preferred
Proficiency with CRM and ERP systems in an order processing function
Experience working in a channel-driven sales organization
Flexibility to execute, adapt, prioritize and multi-task in a fast-paced environment at a high growth company
Flexible and adaptable to meet sudden non-routine and unstructured requests
Excellent data entry skills to quickly and accurately review and input data
Excellent interpersonal, written and verbal communication skills; strong listening, negotiation and problem-resolution skills.
Self-starter with a proven track record in a sales support role with stellar customer service skills
Excellent attention to detail and high level of accuracy is needed
Superior phone etiquette and ability to deal effectively with internal or external customers and peers
Exude integrity in every aspect of your persona and know what it means to be accountable.
Culture & Perks
Pure is a very special place. What makes and keeps us special is who we recruit to join us and how we work together. Our culture was shaped organically as our early team poured their heart and soul into Pure’s first generation product and supporting our early customers and partners. We expect each employee to approach their job at Pure with the same level of pride and care and perpetuate the values that are making us the best storage company in history.
At the center of those values is the belief that the single most important thing we do is continue to hire the best and create a workplace where they thrive and enjoy. To reward our employees for the great work they’re doing we offer a number of perks and benefits, including:
Flexible vacation - take time off when you need it
Exceptional medical benefits with 100% employer paid premiums
Commuter benefits for public transit and bicycle commuters
Free lunches, dinners, and fully stocked snacks & beverages
Lounge areas with ping pong, foosball, pinball, and arcade games
BE YOU—CORPORATE CLONES NEED NOT APPLY.
Pure is where you ask big questions, think differently, and make an impact. This is not just a job, but a place where you have a voice and can accelerate your career. We value unique thoughts and celebrate individuality, and with ample opportunity to learn, develop yourself, and expand into different roles, joining Pure is an investment in your career journey.
Through our Pure Equality program, which supports a flourishing field of employee resource groups, we nourish the personal and professional lives of our team members. And our Pure Good Foundation gives back to local and global communities through volunteering and grants.
And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events.
PURE IS COMMITTED TO EQUALITY.
Research shows that in order to apply for a job, women feel they need to meet 100% of the criteria while men usually apply after meeting about 60%. Regardless of how you identify, if you believe you can do the job and are a good match, we encourage you to apply.
Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.
If you need assistance or an accommodation due to a disability, you may contact us at TA-Ops@purestorage.com .
APPLICANT & CANDIDATE PERSONAL INFORMATION PRIVACY NOTICE.
If you're wondering how or why Pure collects or uses information you provide, we invite you to check out our Applicant & Candidate Personal Information Protection Notice .
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