Senior Software Engineer - Strategic Integrations

PagerDuty is seeking a Senior Software Engineer (Strategic Integrations) to join our diverse, customer-focused team! As Senior Software Engineer , you’ll be part of a team that’s intensely focused on our customers and the engineering community. We design, build, and run robust systems that extend and enhance our amazing products. Of course, we use our own products ourselves!  This is an exciting opportunity to work on our Ticketing and Monitoring team within Strategic Integrations to create seamless integrations between our main integration partners. The ideal candidate will have full stack software engineering skills, and a background working on integrations (ideally ServiceNow and Jira).  Established in late 2021, Lisbon, Portugal is PagerDuty’s second location in Europe, after London, UK, and with activity further bolstered by a sales team across the continent. Dutonians in Portugal are valued members of our global team, with equal access to competitive pay and benefits, learning and development programs, structured career architecture and opportunities for advancement, company culture events, and the enriching experience of collaborating with colleagues all around the world.  Europe is the fastest growing region of the business with international revenue increasing 41 percent year over year in PagerDuty’s second quarter. The Lisbon location represents an opportunity to accelerate hiring as we scale towards $1 billion annual recurring revenue (ARR). Based on the success of the region, we are excited to have expanded our presence in Europe with our Portugal location, along with now offering our customers a European hosting option for data assets, including customer-generated data. We are thrilled to be a part of Portugal’s flourishing technology.  KEY RESPONSIBILITIES   From day one, you’ll be designing, coding, testing and shipping APIs, backend applications and microservices that ensure we deliver secure, highly reliable and scalable solutions to our customers. Since we own and operate what we build, you’ll collaborate closely with engineers across teams. We test in production also, so you’ll be involved in planning and running experiments where we deliberately stress our systems to find weaknesses and fix them proactively.  With 14,000+ global customers and growing, you’ll be solving really interesting technical challenges while helping to scale our product to keep up with demand.  You will work with a wide range of systems, processes, and technologies to build solutions that solve customer problems. You will be participating in your team’s on-call rotation, triaging and addressing production issues as they arise. BASIC QUALIFICATIONS 8+ years of development experience building and operating large systems with scalability, availability, and performance requirements. Experience working in an agile environment with iterative development and fast feedback. Mastery of at least one modern programming language such as JavaScript, Java, Elixir, Scala, etc. Experience with tools that ensure your high quality work makes a smooth, automated, repeatable transition from your machine to our staging and production environments.  PREFERRED QUALIFICATIONS Prior experience developing integrations with ServiceNow and/or Jira. Experience with AWS cloud ecosystem. Significant development experience working on customer-facing and web-based Software-as-a-Service (Saas) systems. Not sure if you qualify? Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to take the next step in your career path, we are excited to connect with you. Where we work PagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer a hybrid, flexible environment. Find balance with remote working, while also enjoying ample opportunities for in-person and virtual connection with your fellow Dutonians. How we work Our values are deeply embedded in how we operate and the people we bring on board. You will see our values ingrained in how we support our customers, collaborate with our colleagues, develop our products and foster an inclusive and empathetic work culture. Champion the Customer | Put users first to design great products and experiences. Run Together | Build strong teams that amplify our impact on users. Take the Lead | Disrupt and invent to be the first choice for users. Ack + Own | Take ownership and action to deliver more efficiently to users.  Bring Your Self | Bring your best self to build empathy and trust with users. What we offer One way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations.  Your package may include: Competitive salary and company equity Comprehensive benefits package from day one Flexible work arrangements ESPP (Employee Stock Purchase Program) Retirement or pension plan Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws) Generous paid vacation time Paid holidays and sick leave Paid volunteer time off - 20 hours per year Bi-annual company-wide hack weeks Mental wellness programs Dutonian Wellness Days & Midyear Wellness Week - scheduled company-wide paid days off in addition to PTO and scheduled holidays HibernationDuty - a week each year when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge About PagerDuty PagerDuty, Inc. (NYSE:PD) is a leader in digital operations management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a better digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Notable customers include Cisco, Cox Automotive, DoorDash, Electronic Arts, Genentech, Shopify, Zoom and more.  Led by CEO Jennifer Tejada, two-thirds of the PagerDuty board is classified as non-white, with women making up nearly half of all board members. We strive to build a more equitable world by investing 1% each of company equity, product, and employee volunteer time. PagerDuty is Great Place to Work-certified™, a Fortune Best Place to Work for Women, and a top rated product on TrustRadius and G2.  Go behind-the-scenes @pagerdutylife on Instagram. Additional Information PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.