PagerDuty is seeking a Sr. Manager, IT Business Applications (Salesforce) to join our diverse, customer-focused team! As Sr. Manager, IT Business Applications , you will lead our technical Salesforce teams including, developers, administrators and QA. You’ll lead the successful execution of our critical Sales, CPQ, and Service cloud solutions that enable our Go-To-Market (GTM) capabilities. This is an exciting opportunity to work in close partnership with our internal business partners to help fuel growth and revenue goals for PagerDuty, along with driving outstanding Customer, Partner and Employee experiences. The team is responsible for developing and supporting innovative architecture-led solutions for our Marketing, Sales, Services, Customer Support, Partner Relationship & Legal business functions across our technology stack including Salesforce, Conga/Apttus and others. The ideal candidate will have direct hands-on experience leading full lifecycle application development of our SFDC platform, performance optimization. In addition to managing critical incident resolution using PagerDuty and doing environment & release management functions.
KEY RESPONSIBILITIES
Develop IT staff capability and foster a collaborative culture of continuous improvement; Hire, coach, mentor and grow your diverse team towards career goals and towards increasingly high standards of engineering and operational excellence
Lead the team responsible for defining, developing and launching initiatives directly impacting PagerDuty’s GTM operations as well as prioritize multiple Salesforce projects and initiatives simultaneously
Drive all aspects of application development to deliver a cloud-based, personalized online interactive experience
Partner with cross functional teams to drive alignment on strategy and priorities, ensuring adequate capacity and migration plans to deliver the required functionality
Adopt modern software development best practices and technology, driving towards an integrated digital experience for our partners
Work with geographically distributed teams and third party to effectively deliver solution
Automate testing to build high quality product for our partners and to reduce UAT time
Provide thought leadership in best practices and new technologies. Investigates and stays on top of trends to support new technology needs, setup team KPI on velocity and efficiency
Provide technical leadership and guidance for new software selection including development of RFP, review, and evaluation of commercial software solutions
Lead proof of concept and technology evaluation through final recommendation, including hands-on execution where needed
Work with business partners to build metrics and supporting dashboards/reporting
Evaluate 3rd party applications that can be used to enhance our platform
BASIC QUALIFICATIONS
Bachelor’s degree in Computer Science or equivalent with 8+ years of directly related experience
Must have at least one Salesforce certification
2+ years of previous experience in a people management role, successfully leading technical team(s) to drive business results
5+ years of experience in designing, developing, and supporting Salesforce.com implementations in a large enterprise environment with at least 3+ years in a SaaS environment
Deep knowledge in applying both Salesforce declarative and programmatic development capabilities (General Administration, Apex, Visualforce, Lightning, SOQL/SOSL and Javascript)
Experienced with IT fundamentals including Agile, Enterprise Architecture, Information Risk Management, and IT Service Management; Experience working with API and Integration technologies like SnapLogic or MuleSoft
PREFERRED QUALIFICATIONS
Demonstrated ability to effectively connect with senior leaders to solve sophisticated business problem
Must have Salesforce CPQ experience
Self-starter, reliable team player with ability to deliver projects on-time.
Ability to thrive in a high-intensity, rapidly changing environment, and to successfully manage multiple projects simultaneously with a sense of urgency.
Excellent written and oral communication skills with the ability to communicate strategies & results effectively across multi levels within the organization.
Demonstrated previous experience successfully managing Agile SCRUM teams for the delivery of Salesforce and other technology projects and enhancements on an aggressive schedule
The base salary range for this position is 158,000 - 241,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.
Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.
Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.
Not sure if you qualify?
Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to take the next step in your career path, we are excited to connect with you.
Where we work
PagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer a hybrid, flexible environment. Find balance with remote working, while also enjoying ample opportunities for in-person and virtual connection with your fellow Dutonians.
How we work
Our values are deeply embedded in how we operate and the people we bring on board. You will see our values ingrained in how we support our customers, collaborate with our colleagues, develop our products and foster an inclusive and empathetic work culture.
Champion the Customer | Put users first to design great products and experiences.
Run Together | Build strong teams that amplify our impact on users.
Take the Lead | Disrupt and invent to be the first choice for users.
Ack + Own | Take ownership and action to deliver more efficiently to users.
Bring Your Self | Bring your best self to build empathy and trust with users.
What we offer
One way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations.
Your package may include:
Competitive salary and company equity
Comprehensive benefits package from day one
Flexible work arrangements
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
Generous paid vacation time
Paid holidays and sick leave
Paid volunteer time off - 20 hours per year
Bi-annual company-wide hack weeks
Mental wellness programs
Dutonian Wellness Days & Midyear Wellness Week - scheduled company-wide paid days off in addition to PTO and scheduled holidays HibernationDuty - a week each year when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge
About PagerDuty
PagerDuty, Inc. (NYSE:PD) is a leader in digital operations management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a better digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Notable customers include Cisco, Cox Automotive, DoorDash, Electronic Arts, Genentech, Shopify, Zoom and more.
Led by CEO Jennifer Tejada, two-thirds of the PagerDuty board is classified as non-white, with women making up nearly half of all board members. We strive to build a more equitable world by investing 1% each of company equity, product, and employee volunteer time.
PagerDuty is Great Place to Work-certified™, a Fortune Best Place to Work for Women, and a top rated product on TrustRadius and G2.
Go behind-the-scenes @pagerdutylife on Instagram.
Additional Information
PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.
PagerDuty uses the E-Verify employment verification program.
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