Collections Specialist (Remote)

Strength in Trust  At OneTrust, we help businesses around the world to make trust a competitive advantage. Our category-defining enterprise platform enables organizations to operationalize trust across privacy, security, data governance, GRC, third-party risk, ethics, and compliance, and ESG. The Challenge:   The Collections Specialist (Remote) will play a key role within the Collections team and broader Finance organization to maximize collection activities of past due receivables. Reporting to the AR/Collections Manger, you will be responsible for collecting on your assigned portfolio of customer accounts by handling outbound and inbound calls/emails to resolve delinquency. By utilizing verbal and interpersonal skills, the Collections Specialist is also responsible for providing excellent customer service and knowledgeable responses to delinquent accounts.   Your mission: Monitor and collect on an assigned domestic and/or international customer accounts, including continuous follow up on past due and coming due invoices, dispute resolution, and reconciliation of account and payment detail.   Review, follow up and resolve invoice discrepancies and payment disputes in a timely manner, including short payments, misapplied payments and contract changes.   Document all activity within our ERP system using notes, codes and following updates, and subsequently, follow up with customers to ensure execution of timely payments. Proactively communicates known operational issues as it relates to internal or external partners that may cause delayed payment. Work with key customers and cross-functional teams to understand and resolve issues and escalate when appropriate to higher level management. Confirm accounts payable contact information, skip trace to locate contact as needed and update internally per SOP.  Participate in reviews of account portfolio with AR Manager as needed. Display professionalism, quality service and a “can do” attitude to both internal and external contacts.   Your are: 3+ years related experience in a collection, customer service or sales role.   2+ years of experience working in a B2B setting.   Attention to detail and strong problem solving/decision-making skills.   Excellent time management skills with the ability to manage multiple tasks and meet deadlines while working independently. Must be able to communicate in English both verbally and written in a professional manner.  You’re able to establish and maintain effective working relationships with co-workers and clients and cross-functional partners. Bachelor's degree is a plus, but not required. Working knowledge of MS Word, Excel. Extra awesome: Experience w/Salesforce is a plus Experience working with ERP systems (Workday ERP a plus)   Benefits As an employee at OneTrust, you will be a part of the OneTeam. That means equity, bonuses, unlimited PTO, and 100% paid medical benefits (and that’s just the beginning!).    Our employee rewards philosophy spans mental, physical, and emotional well-being because we want our people to succeed both in and out of the office. Some benefits differ depending on region, but here’s what you can expect from our OneTeam Total Rewards Program:   Competitive Compensation:  We offer top pay for top talent with competitive total packages including equity for all, performance bonuses, and retirement savings with match. We’re also committed to fair and equitable pay practices.   Workstyle Flexibility: At home or in the office, we trust you to get the job done. Our people have the option to work in the office, fully remote, or a hybrid based on their role. G o green with commuter program discounts and in-office perks.    Career Development: You’re not just joining any company; you’re joining the company that built the category-defining software platform for trust. You can become an expert and earn industry certifications with training and exams paid for by us and access to our learning & development program and guest speaker series.     Employee Recognition:  We celebrate our accomplishments the best way we know how – together. Our people are invited to attend employee appreciation social events (including our awesome annual holiday party), participate in ticket giveaways for local city events based on your home office location, and celebrate one another through our #CheersforPeers channel.   Focus on Wellbeing:  Take the vacation or volunteer - we have unlimited PTO globally. You’ll also have access to ClassPass memberships, generous company holidays and your birthday off, paid sick days, Employee Resource Groups (or, as we call them, Employee Trust Groups), and other ways to get connected or support company diversity, equity, and inclusion goals.    Health Benefits:  No package is complete without great health benefits. This role may receive company-paid employee healthcare premiums, parental leave, and access to mental health benefits and employee assistance programs. Specific benefits differ by location, so please check with your recruiter to specify what this role will receive.   For California, Colorado, Connecticut, Nevada, New York, Rhode Island, and Washington-based candidates: the annual base pay range for this role is listed below. Within this range, individual pay is determined by several factors, including location, job-related skills, work experience, and relevant education and/or training. This role may also be eligible for discretionary bonuses, equity, and/or commissions, as well as benefits. Salary Range $67,350 — $101,025 USD Resources   Check out the following to learn more about OneTrust and its people:  OneTrust Careers on YouTube @LifeatOneTrust on Instagram Your Data You have the right to have your personal data updated or removed. You also have the right to have a copy of the information OneTrust holds about you. Further details about these rights are available on the website in our  Privacy Overview .  You can change your mind at any time and have your personal data removed from our database. In order to do this you must contact us and let us know you wish to be removed. The request should be made on the  Data Subject Request Form .