Senior Manager, Customer Success

Strength in Trust  At OneTrust, we help businesses around the world to make trust a competitive advantage. Our category-defining enterprise platform enables organizations to operationalize trust across privacy, security, data governance, GRC, third-party risk, ethics, and compliance, and ESG. The Challenge As a Manager – Customer Success, you will manage the customer’s top advocates, and help bridge the bond between the Customer, our Sales, Renewals, Product and Consulting teams. Your team will be responsible for driving customer adoption, identifying , and mitigating potential roadblocks with subscription renewals, and performing system and process health checks to maximize the value customers receive from the OneTrust platform. The Manager – Customer Success will ensure the team pro-actively engages with customers from their assigned territory to ensure their full adoption and ongoing use of the OneTrust platform, as well as bridging any other support gaps to ensure that the customer is fully leveraging the product to meet their business needs .     Your Mission Hire, on-board, develop, coach, mentor and evaluate a team of 3 to 8 Customer Success Consultants.     Set the strategic direction of the Customer Success organization, contributing to monthly and quarterly functional planning sessions   Set a clear bar for excellence building a diverse, inclusive, and high performing team   Responsible for overseeing a program of Enterprise and Strategic customer adoption plans, driven by Customer Success Consultants.     Provide advice and feedback to Customer Success Consultants on strategies, ways of working and best practices   Act as escalation point for Enterprise and Strategic organizations   Contribute to delivery of key board reporting, creating and maintaining OKRs and KPIs   You Are You are a hardworking and determined individual used to working in a fast-paced and dynamic environment. You’re an independent worker who can problem-solve, process information quickly, and clearly translate it to the relevant teams.   Your Experience Includes:   Bachelor’s degree required     5+ years of customer success or software consulting experience   Effective customer-facing communication skills. Proven success in and genuine enthusiasm for working directly with customer     Proven ability to engage across corporate functions (Professional Services, Product Management, Sales and Executive).     Proven ability to build trust and communicate effectively with C-Suite, VP, and Director-level contacts, along with day-to-day users of the software.     Excellent verbal and written communication skills, including the ability to chair meetings or host webinars.     Strategic thinking, problem solving, and decision-making capabilities     Strong entrepreneurial skills to excel in a complex and rapidly evolving environment Benefits As an employee at OneTrust, you will be part of the OneTeam. That means you’ll receive support physically, mentally, and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage, remote or hybrid workplace flexibility, flexible PTO, equity stock options, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company-paid privacy certification exam fees, and much more. Specific benefits differ by country. For more information, talk to your recruiter or visit onetrust.com/careers.   Our Commitment to You When you join OneTrust you are stepping onto a launching pad — the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new industry — Trust. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career. OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Resources   Check out the following to learn more about OneTrust and its people:  OneTrust Careers on YouTube @LifeatOneTrust on Instagram Your Data You have the right to have your personal data updated or removed. You also have the right to have a copy of the information OneTrust holds about you. Further details about these rights are available on the website in our  Privacy Overview .  You can change your mind at any time and have your personal data removed from our database. In order to do this you must contact us and let us know you wish to be removed. The request should be made on the  Data Subject Request Form .