Human Interest is on a mission to ensure that people in all lines of work have access to retirement benefits.
Nearly half of all working Americans are not saving enough for their future. Too often it’s because they are employed by a company that doesn’t offer a retirement plan. Human Interest is changing that by making it affordable and accessible for small and medium-sized businesses to offer employees a path to financial independence through retirement savings.
We’re a high-growth tech company changing the retirement industry. We’ve raised $500M and are backed by leading investors. Most recently, by funding from BlackRock as well as many other top investors: TPG (The Rise Fund) with SoftBank led our Series D , Glynn Capital, NewView Capital, USVP, Wing, Uncork, and others.
We’re looking for a fast, creative, forward-thinking professional who has a strong background in customer service, billing, and collections.
As Collections Lead, you will be responsible for the timely receiving of payments. You may also oversee a team of contractors working on collections. This position reports to the Billing and Collections Manager. Your outcome is to streamline the collections process, reduce outstanding balances and create a systematic approach for managing the overall collections process on an ongoing basis. You’re the right fit for this role if you are comfortable with figuring things out as you go, default to action, and adapt to additional responsibilities. You will have a proven record of achieving your goals and the goals of your team. As we go 24,791 mph, you should also be comfortable with change.
What you get to do initially
Development of payment collection goals and targets for the organization
Creation and implementation of a strategy to improve the collection of outstanding credit
Defining a company policy on recoveries and ensure that it is followed in line with state and federal regulations
Implementing deadlines for payment collection
What you get to do every day
Be a subject matter expert in the collections processes
Monitor A/R aging and customer accounts to minimize past due accounts
Conduct thorough research and analysis on delinquent accounts, identifying root causes of non-payment
Prepare monthly feedback reports on payment collections
Recommend process improvements to existing processes while developing new processes and procedures to aid in collections effort
Follow up and own communication with customers on overdue invoices using independent judgment to negotiate payment plans where necessary
Negotiating with customers in cases where non-payment occurs
Accountable for data collecting, cleansing, managing, and reporting clearly and accurately to formulate strategies for debt collection
Maintain accurate records of all billing and collections activity
Work cross-functionally with internal and external partners, particularly, accounting, legal, compliance, marketing and CS/Account Management
Training and mentoring of contractors or other staff members that may fall under this role
Service a geographically diverse customer base
Provide best-in-class customer service
Work in a fast-paced evolving startup environment
Manage performance to company-set standards
What you bring to the role
3-5 years of experience in collections, preferably a SaaS company
Salesforce and Netsuite experience preferred
Proficient knowledge of Microsoft Excel/Google Sheets
Passion for serving customers
The ability to work accurately and independently
Strong organizational skills; you are able to juggle multiple tasks with varying deadlines and stakeholders without dropping the ball
Ability to work to strict deadlines
Excellent analytical skills and eye for detail
Ability to communicate with confidence, professionalism, and empathy over the phone and through email
You remain composed in high-stress situations and convey empathy for our customers
Where you will work
Office in Lindon, Utah
Hybrid, in office 3 days per week
Why you will love working at Human Interest
Mission - Highly collaborative startup dedicated to supporting employee engagement and growth. It’s an opportunity to help solve one of the biggest unsolved problems in America: saving for retirement.
Culture - Our operating principles define how we come together as a team to do our work. They reflect Human Interest’s unique view on what’s important and what’s right. Documenting this core aspect of our culture helps employees make good decisions on their own. It also helps candidates considering career opportunities critically evaluate whether they will thrive at Human Interest.
Customer obsession
Long-term orientation
Autonomous and accountable teams
An escalating bar for talent and performance
Fundamental optimism
Read more
Compensation - At Human Interest, there are a number of factors that are used to determine the appropriate pay range for each position. We take into account the cost of labor for each position in various markets across the US. The base salary for this position spans from a minimum of $62,000 in our lowest geographic region to a maximum of $88,000 in our highest geographic region. The salary that we offer to a new employee within this range is based on their location within the US, their relevant job-related skills, and experience. At Human Interest, base salary is one component of the overall Total Rewards package. Depending on the position, additional compensation components such as bonus, commission, and equity may be offered. All of our employees are offered a robust suite of physical, financial and mental wellness benefits.
Benefits -
A great 401(k) plan: Our own! Our 401(k) includes a dollar-for-dollar employer match up to 4% of compensation (immediately vested) and $0 plan fees
Top-of-the-line health plans, as well as dental and vision insurance
Generous PTO and parental leave policies
Lyra - Enhanced Mental Health Support for Employees and dependents
Carrot - Fertility healthcare and family forming benefits
Candidly - Student loan resource to help you and your family plan, borrow, and repay student debt
Monthly work-from-home stipend; annual wellness stipend
Employee Resource Groups including Veterans, Lift Ev’ry Voice, Pride, LatinX, Families, and Women in Tech
Fun online and regional events and celebrations and department and company offsites
The vast majority of our positions can be 100% remote
We’re a great place to work (but don’t take our word for it)
Here’s a list of our awards and accolades:
Certified as a Great Place To Work® (2023)
Best Places to Work by Built In (2023)
A Top Company by Y Combinator (2020-2023)
America’s Best Startup Employers by Forbes (2020-2022)
Inc. Fastest Growing Companies (2021)
Human Interest is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran or military status, pregnancy, or any other characteristics protected under federal, state, or local laws.
Human Interest employees must adhere to the Company’s security policies and Code of Ethics.
Please note Human Interest does not accept unsolicited resumes from any source other than directly from candidates. We will not consider resumes from vendors including and without limitation search firms, staffing agencies, fee-based referral services, and recruiting agencies.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records. We comply with CCPA guidelines. See more: https://humaninterest.com/disclosures
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