Senior IT Systems Specialist

Human Interest is on a mission to ensure that people in all lines of work have access to retirement benefits.   Nearly half of all working Americans are not saving enough for their future. Too often it’s because they are employed by a company that doesn’t offer a retirement plan. Human Interest is changing that by making it affordable and accessible for small and medium-sized businesses to offer employees a path to financial independence through retirement savings. We’re a high-growth tech company changing the retirement industry. We’ve raised $500M and are backed by leading investors. Most recently, by funding from BlackRock as well as many other top investors: TPG (The Rise Fund) with SoftBank led our Series D , Glynn Capital, NewView Capital, USVP, Wing, Uncork, and others. We are looking for a creative customer focus, Senior IT Support Specialist. Your primary responsibility will be providing tier 2/3 technical support to Human Interest’s rapidly growing internal user base. In addition, you will help in the management and deployment of our internal IT services to the organization. And, as a valued employee and team member, your ideas for any improvements to our processes will always be welcomed. What you get to do every day  Diagnose, investigate and resolve technical incidents and problems. This role is the primary point of escalation for our IT Support team Provide Tier 2/3 support and procurement for internally used applications Document support tasks and create processes when needed in order to keep the IT team on the same page with how things are done, and that processes can be repeated or trained to others Architect systems, user flows and solutions as needs arise. What you bring to the role  At least 5 years experience in internal IT or related field Excellent interpersonal and customer service skills Experience setting up MDM or RMM tools (i.e. Airwatch, Workspace ONE, Kandji, Jamf, Intune) Experience setting up or supporting identity management systems (i.e. Okta, Onelogin) Experience with managing networks: TCP/IP routing, firewalls, DNS, DHCP Ability to work independently, handle multiple priorities Where you will work Our new office in Lindon, Utah Hybrid, in office a minimum of 3 days per week, subject to business needs Why you will love working at Human Interest Mission - Highly collaborative startup dedicated to supporting employee engagement and growth. It’s an opportunity to help solve one of the biggest unsolved problems in America: saving for retirement. Culture - Our operating principles define how we come together as a team to do our work. They reflect Human Interest’s unique view on what’s important and what’s right. Documenting this core aspect of our culture helps employees make good decisions on their own. It also helps candidates considering career opportunities critically evaluate whether they will thrive at Human Interest.  Customer obsession Long-term orientation Autonomous and accountable teams An escalating bar for talent and performance  Fundamental optimism  Read more Compensation - At Human Interest, there are a number of factors that are used to determine the appropriate pay range for each position. We take into account the cost of labor for each position in various markets across the US. The base salary for this position spans from a minimum of $97,000 in our lowest geographic region to a maximum of $150,000 in our highest geographic region. The salary that we offer to a new employee within this range is based on their location within the US, their relevant job-related skills, and experience. At Human Interest, base salary is one component of the overall Total Rewards package. Depending on the position, additional compensation components such as bonus, commission, and equity may be offered. All of our employees are offered a robust suite of physical, financial and mental wellness benefits. Benefits -  A great 401(k) plan: Our own! Our 401(k) includes a dollar-for-dollar employer match up to 4% of compensation (immediately vested) and $0 plan fees Top-of-the-line health plans, as well as dental and vision insurance Generous PTO and parental leave policies Lyra - Enhanced Mental Health Support for Employees and dependents   Carrot - Fertility healthcare and family forming benefits Candidly - Student loan resource to help you and your family plan, borrow, and repay student debt Monthly work-from-home stipend; annual wellness stipend Employee Resource Groups including Veterans, Lift Ev’ry Voice, Pride, LatinX, Families, and Women in Tech Fun online and regional events and celebrations and department and company offsites The vast majority of our positions can be 100% remote We’re a great place to work (but don’t take our word for it)  Here’s a list of our awards and accolades: Certified as a Great Place To Work® (2023) Best Places to Work by Built In (2023) A Top Company by Y Combinator (2020-2023) America’s Best Startup Employers by Forbes (2020-2022)  Inc. Fastest Growing Companies (2021)   Human Interest is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran or military status, pregnancy, or any other characteristics protected under federal, state, or local laws. Human Interest employees must adhere to the Company’s security policies and Code of Ethics.   Please note Human Interest does not accept unsolicited resumes from any source other than directly from candidates. We will not consider resumes from vendors including and without limitation search firms, staffing agencies, fee-based referral services, and recruiting agencies.  Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records. We comply with CCPA guidelines. See more: https://humaninterest.com/disclosures