Provider & Client Outreach Lead

About us:  We’re on a mission to fundamentally transform mental healthcare accessibility. Grow Therapy empowers therapists to launch and grow thriving insurance-accepting private practices. We’re creating game-changing technology to build America’s biggest behavioral healthcare group and ensure that anyone can afford quality mental healthcare. Following the mass increase in depression and anxiety, the need for accessibility is more important than ever. To make our vision for mental healthcare a reality, we’re building a team of entrepreneurs and mission-driven go-getters. Our founders come from Harvard Medical School, Stripe, and Blackstone, and are champions of balancing bold ambitions with a culture that promotes holistic well-being. Since launching in 2020, Grow has raised over $90M from top VCs and angel investors, including TCV, Transformation Capital, SignalFire, Village Global, CoFound, and leaders of Oscar, Nurx, Quartet, Airbnb, and Blackstone. What You’ll Be Doing:  We’re looking for a compassionate people manager and customer support professional who will help to build a best-in-class support experience for our providers (therapists and other mental healthcare professionals operating private practices) and their clients (people receiving therapy). You’ll help build, grow, and refine how Grow provides support around billing-related issues. This involves explaining how Insurance, Copays and Deductibles works, setting up policies that benefit both our Provider and Client experiences, and collaborating with our Credentialing and Billing Support teams to ensure we’re following industry best practices and providing our stakeholders with top-notch support. In this role, you will: Lead an organization of provider & client outreach specialists who respond quickly and accurately to questions via chat and email Act as a key contributor towards large scale outreach projects which are critical towards stakeholder satisfaction and organizational growth Be a critical part of our Insurance Operations Department, working to improve our key metrics and grow our PCO Team’s capacity over time This is a remote role, and you’ll work with a mostly remote team. Salary range: $80,000 - $118,000 You’ll Be a Good Fit If: You have at least 4 years of experience specifically in customer service/support in a healthcare organization. We’d also strongly prefer some experience with responding to customers via Chat. You have 2 - 4 years of experience managing a team of 5-10 people to achieve specific and measurable goals. Experience managing growing teams is a plus You have experience with insurance benefits and being able to explain complex medical insurance concepts to customers and providers, such as how copays, coinsurance and deductibles work You have a basic understanding of how to verify and check benefits across a variety of platforms, such as Claim MD or Availity (with medical coding / billing experience a plus!) You are comfortable with numbers. You’ve built metrics around time to respond / time to resolution, and use that data to drive decisions. You have strong communication skills and can quickly and succinctly present your ideas to company executives. You have a bias for action and care about delivering results and meeting deadlines. If you don’t meet every single requirement, but are still interested in the job, please apply. Nobody checks every box, and Grow believes the perfect candidate is more than just a resume.  Note: Please upload your resume in PDF format  Benefits The chance to drive impact within the mental healthcare landscape from day one Comprehensive health insurance plans, including dental and vision Our dedication to mental health guides our culture. Wellness benefits include (but are not limited to): Flexible working hours and location (remote OR in-office, your choice!) Generous PTO  Company-wide winter break  Mental health mornings (2 hours each week) Team meditation Wellness Stipend In-office lunch and biweekly remote lunch on us!  Continuous learning opportunities  Competitive salary  The opportunity to help build a rapidly scaling start-up organization by taking strong ownership of your work, mentorship, and our unbounded leadership opportunities  #LI-REMOTE