Integration Business Analyst

At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable. Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity .  Our growing Product team is looking for an Integration Business Analyst to plan, design, develop, and implement scalable business processes that expand FourKites' professional services offerings.  The ideal candidate will have previous experience collaborating with different teams to provide solutions, working with customers and compiling services data.  What you’ll be doing: Analyzing services data quality and ticket performance as well as other data management responsibilities Building partnerships internally with Sales, CS & IMPL teams to both support and influence strategic processes as well as identify, document, and evaluate service requirements and project scope  Documenting, training, and educating internal customers on the service offerings developed/implemented Work with leadership team to develop business metrics for monitoring customer impact - help prioritize and build features to improve these metrics Partnering with Sales & CS to identify key areas of improvement; appropriately drive initiatives to resolution Own communication and coordination of project statuses across various internal stakeholders in multiple time zones Use Jira boards organize work, plan team capacity, and monitor progress on engineering requests About the team:        A bunch of fun, hard-working, smart and empowering people. We are built with mutual respect, common and aligned goals, open communication, and patience that helps us thrive. Who you are: Experience in working for/with customer-facing functions such as Sales/GTM, Marketing, Customer Success, IMPL and Product Support will be a big plus Skilled at using Jira for sprint or agile project or task management 3- 5 years of prior experience as business analyst Foundational knowledge of RESTful APIs, SFTP, and other common integration technologies Ability to independently drive initiatives based on analysis across multiple teams Strong Team Player, excellent business partnering skills, positive attitude, and a good work ethic Strong analytical skills (analyzing business data, such as sales revenue, profits, adoption, productivity & utilization, etc.) Ability to manage and juggle across competing priorities and work independently while meeting deliverables under stringent timelines Flexibility with work timings and the mindset to handle customer/prospect communications plus escalations  Good communication and interpersonal skills A foundational understanding of logistics operations Ability to creatively source feedback from customers, users, SMEs, data, internal stakeholders, internet, competitor reviews to inform Product direction Ability to creatively establish experiments to validate assumptions  Ability to discern the vital / critical path from trivial tasks Who we are: FourKites® is the #1 supply chain visibility platform in the world, extending visibility beyond transportation into yards, warehouses, stores and beyond. Tracking more than 2.5 million shipments daily across road, rail, ocean, air, parcel and courier, and reaching over 185 countries, FourKites combines real-time data and powerful machine learning to help companies digitize their end-to-end supply chains. More than 1,000 of the world’s most recognized brands — including 9 of the top-10 CPG and 18 of the top-20 food and beverage companies — trust FourKites to transform their business and create more agile, efficient and sustainable supply chains.   FourKites provides competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe. To help you be your best, we have 5 global recharge days, in addition to standard holidays, and a hybrid, flexible approach to work. Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others. Throughout the year, FourKites sets aside time during the workday to learn and celebrate diversity. And we're always listening for new ways to support everyone in and out of the office.  FourKites has perks and benefits to help you stay healthy, productive, and happy If you are a European Union resident, here is our EU Applicant Privacy Notice .