Senior Global Operations Associate

The opportunity: The role of the Global Operations Associate is a critical part of making Flexport’s mission to make global trade easy for everyone a reality. Flexport today connects almost 10,000 clients and suppliers across 109 countries. In this role, your direct customers are the partners within your region: our account management and customs teams, subcontractors, carriers, terminals and trucking providers. Your work directly supports Flexport’s end customers in achieving their logistics goals. Most importantly, you will play a pivotal role in building the next operational model at Flexport: allowing us to effectively scale to achieve our mission of making global trade easier for everyone.   This role is designed to problem solve impactful operational challenges as part of our Global team while developing specialized expertise in supply chain operations. As the person who executes service delivery for our clients, you have the unique opportunity to help your regional team spot opportunities to improve and grow our customers’ business. You will be charged with helping Flexport account management teams and clients solve exceptional challenges in order to move their shipments in less time with lower costs and via improved productivity by your team, unblocking issues and establishing procedures to prevent them in the future.   Tactical Responsibilities:   As a supply chain operator, you are an expert in executing the end-to-end movement of shipments within a regional network including Air exports and imports. You will personally represent Flexport’s value proposition by leading business implementation and shipment execution for new clients and opportunities. You will gain specialist expertise within a mode or function and act as the first point of escalation for issue resolution (reactive) or program improvements (proactive, both internally and externally). You will be the “front line” in ensuring the highest standard of Flexport quality: shipments move “on-time” and exceptions are handled appropriately. You will be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery. You will implement and test scalable operational infrastructure and procedures to ensure they are delivering the highest levels of efficiency and productivity for your customers. If they are not, you will look for opportunities to improve them. In the Global Operations team you will: Seamlessly coordinate the day-to-day supply operations with Air, Trucking, and Warehouse activities within your region. Analyze data to rate subcontractor and partner performance. Your analysis will inform subcontractor and partner performance management initiatives. Troubleshoot and handle exceptions or escalations in a timely manner. Contribute to the development and implementation of procedures and systems to differentiate Flexport operations from the industry. Adaptive Responsibilities: You will help build and implement operational infrastructure and procedures in the day-to-day workflow, while constantly identifying and executing on opportunities to realize optimal efficiency and productivity. You will empower internal stakeholders by participating in feedback loops to ensure client needs are met. You will use metrics to spot opportunities to improve and deliver great performance in your role, including data quality and shipment milestone timeliness. You will act as a consultant to your regional team, product & engineering and the partners team on airfreight operations. What you will need: Experience: BA/BS degree  Minimum 2-3 years of experience in logistics, freight forwarding, supply chain, airline operations, or consulting Mindset: Desire to “build a better machine” and get irritated when things aren’t optimal Hands-on, process-oriented, structured thinking with strong problem-solving capabilities  Strategic vision and ground floor execution Excitement to manage vendor relations and create best-in-class, innovative structures to do so Excellent communication, interpersonal and organizational skills A client service mindset; you are obsessed with client and internal stakeholder happiness Next-level attention to detail Courage to challenge the status quo when logic and reason require it. See something broken? Fix it! Ability to toggle between tactical and strategic (address a specific operational issue one minute and build out KPIs and SOPs the next) World class follow through skills A hammer in one hand, a feather in the other and the emotional intelligence to know which one to use and when Skills: Building and using your work process Optimizing processes analytically Pressure testing qualitative and quantitative work Applying policy, process, and best practices Problem solving 3b: solving problems through hypothesis-based root cause analysis Problem Solving 3c: solving problems through theory and experimentation Generating ideas through data Building feedback loops for a product or service Executing complex processes without missing adaptive opportunities   Growth and development: Skills you can advance in this role: All of the above + Designing processes Investigating and trouble shooting the customer’s problem Execute complex princesses without missing adaptive opportunities Problem solving 4: Building consensus among people with strong, differing opinions Forming hypothesis and developing experiments Framing problems Solving problems through hypothesis-based root cause analysis What you will learn: You will learn what it takes to build small teams in the execution of day-to-day tactical tasks. You will learn how to thrive in an ambiguous environment, research and test operational hypotheses and inform the strategy of a newly built team. You will gain specialist expertise to become a local subject matter expert within the company. You are the leading advisor in this area, someone our clients, partners, and internal teams go to for advice and strategy. You will gain the ability to continuously improve the client experience through a deep industry understanding. You are singularly positioned to realize how we can both work within and push the logistics industry forward to meet the standards of Flexport’s client-centric service. Future tracks this role could lead to : Procurement or other expert roles requiring deep expertise in a specific area of supply chain management. You are the leading advisor in this area, someone our clients, partners, and internal teams go to for advice and strategy. You will have built processes and tools or led webinars, amplifying your knowledge. Client advisor/account management. Your deep passion for growing our customers’ business sets you on a path to become their advocate and representative at Flexport.