Global Operations Manager - Weekend

The Opportunity  Flexports’ Global Operations team is the front line team responsible for successfully managing our Customer’s supply chains end to end. To achieve this the Global Operations Team is at the heart of delighting our customers, managing our partners and working closely with our technology partners to drive innovation through process automation. With our focus on developing a global network, our operational teams are strategically located across the world to manage and execute our services and products offered to our customers and partners. Flexport Global Operations raises the bar by using data to manage our customer’s supply chains and identifies opportunities to improve fidelity in planning, responsiveness and overall execution. The Manager of Operations is a subject matter expert and an operational leadership role, responsible for the end to end management and execution of shipments. This role is an expert in their area of responsibility with a proven track record of delivering superior service and fostering strong partnerships. In addition, this role is responsible to manage high performing teams, building a culture of growth and development, providing team members an excellent career path.This role is responsible to establish to  predefined processes and work closely with operational excellence and product teams to develop scalable and standardized processes for all our products and services. This role is responsible for oversight and governance towards internal and external compliance requirements, identifying and mitigating key risks for the company and customers. This role works closely with offices and partners globally to meet key performance indicators and demonstrates high accountability to input and output metrics in their areas of responsibility. This role owns goals to improve quality and cost to serve. This role, on a daily, weekly and monthly basis is responsible for resource planning to expected volumes. In addition, this role works closely with service partners to ensure sufficient capacity to execute planned volumes and resolves capacity gaps in the short term. This role works very closely with its global and regional counterparts in operations to ensure a seamless transaction. You will: Be responsible to manage and develop a team of individual contributors and supervisors/team leaders, establishing clear growth paths and challenging opportunities for team members Manage to internal and external requirements to maintain a high bar in safety, security and supply chain compliance Be a subject matter expert in their area of responsibility, acting as the go to person to develop process improvements or experiment with new ideas/products Use data and other insights to problem solve and continuous improvement at scale Plan labor and capacity on a daily, weekly and monthly basis and is responsible to work with partners and procurement/contract staffing to solve for immediate needs Identify and monitor process defects that inhibit team members to execute to quality, cost and service goals and work towards reducing defects.  Run weekly stand-ups for planning, communication and feedback cadences. Ensure sufficient finance controls to eliminate revenue and cost leakage You Should Have: 5+ years leading a team of people in the services industry at department or shift level Business degree in Supply Chain or equivalent experience Proven track record in delivering results in cost, quality or service delivered Proficiency in speaking and writing English Preferred Qualifications 5+ years experience in cross border supply chains and logistics and/or freight forwarding 2+ years in customer facing roles Qualified in lean principles, six sigma or equivalent Experience in data analytics and programs such as SQL or equivalent About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make it easy and accessible for everyone. We’re shaping the future of a $8.6T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.  The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. At a valuation of $8 billion, we’re experiencing record growth and are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. Worried about not having any logistics experience? Don’t be! Our mission is to make global trade easy for everyone . That’s why it’s important to bring people from diverse backgrounds and experiences together with our industry veterans to help move the global logistics industry forward. We know this industry is complex. That’s why we invest in education starting day one with Flexport Academy, a one week intensive onboarding program designed specifically to set every new Flexport employee up for success.  At Flexport, our ability to fulfill our mission of making global trade easy for everyone relies on having a diverse, dedicated and engaged workforce. That is why Flexport is committed to creating and nurturing an environment where anyone can be their authentic self. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law. To learn more about what our tech teams have been up to, head to the Engineering Blog .