Associate Manager, Client Disputes

Build the programs to help Flexport grow  Help us develop and strengthen our financial processes.  The opportunity: Flexport is experiencing massive growth with 3,500+ Flexporters across 17 global offices and warehouses. And we’re just getting started. Flexport is looking for a Bill Processing Associate Manager, Client Disputes. You’ll be responsible for managing a team that reviews disputes raised by clients on their Flexport invoices, disputing with vendors on behalf of the client and Flexport, or working internally with stakeholders to assist with dispute resolution. You'll be working cross-functionally to identify areas of opportunity regarding our vendor/client billing practices and continually look for ways to improve our audit and review process. You will:  Do whatever it takes to help our customers to resolve billing-related questions and problems Collaborate with Account Management and internal departments for dispute resolution Provide tasks and responsibilities for team members Manage team's KPIs, workload, and performance management Be responsible for internal stakeholder management Drive analytics creating visibility and feedback loops Create continuous improvement - ongoing review of processes, quickly adapting to new information, and adjusting to organizational impacts You should have:  BA/BS degree with 4+ years of relevant work experience Experience and knowledge of the freight forwarding industry Knowledge of Ocean, Trucking, Air, and Partner contracts is a plus Leadership experience, whether through direct management, mentorship, or projects Ability to coach employees to achieve results; needs to be able to have patience in seeing the success of your employees Excellent communication, interpersonal, and organizational skills SQL knowledge and experience Attention to detail and follow-through Courage to challenge the status quo when logic and reason require it. See something broken? Fix it. About Flexport:  At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make it easy and accessible for everyone. We’re shaping the future of a $8.6T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.  The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. At a valuation of $8 billion, we’re experiencing record growth and are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. Worried about not having any logistics experience?  Don’t be! Our mission is to make global trade easy for everyone. That’s why it’s important to bring people from diverse backgrounds and experiences together with our industry veterans to help move the global logistics industry forward. We know this industry is complex. That’s why we invest in education starting day one with Flexport Academy, a one week intensive onboarding program designed specifically to set every new Flexport employee up for success.  At Flexport, our ability to fulfill our mission of making global trade easy for everyone relies on having a diverse, dedicated and engaged workforce. That is why Flexport is committed to creating and nurturing an environment where anyone can be their authentic self. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law. To learn more about what our tech teams have been up to, head to the Engineering Blog .